Veterinary Product Advisor

Experis AB; St. Louis (MO); Hybrid; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Plan

Supplemental Life Insurance

Short Term and Long Term Disability保险

Business Travel Insurance

401(k), Plus Match Weekly Pay

Zusammenfassung

Veterinary Services in Saint Louis,MO seeks a Veterinary Product Advisor to join the Customer & Veterinary Support team. The role involves explaining technical and nutritional information about Purina Pro Plan Veterinary products to veterinary professionals and consumers, offering dietary guidance, and resolving inquiries across multiple channels.

The ideal candidate has 2+ years in customer service, strong communication skills, and the ability to learn product details.

Qualifikationen

• 2+ years of customer service experience (veterinary clinic, animal science, or nutrition background preferred).
• High school diploma required with 2 years work experience, or 4 years work experience in business/customer service.
• Excellent interpersonal and business communication skills with a strong customer service mindset.
• Ability to learn and confidently explain technical and nutritional product information, program specifics, and promotions.
• Comfort supporting multi-channel communication (phone, email/internet, chat, and social media) with consistent messaging.

Aufgaben

• Communicate detailed technical and nutritional information about Purina Pro Plan Veterinary products to veterinary professionals and consumers to support recommendations and purchases.
• Provide dietary management advice and product guidance for pets with certain health conditions, ensuring responses are accurate, friendly, and timely.
• Serve as a primary contact for veterinary professionals and consumers through phone and internet/social channels, including Purina for Professional and Veterinary & Vet Products Consumer service lines.
• Support online store customer service by resolving issues such as login problems, returns/refunds, available credits, and general delivery questions.
• Investigate and resolve veterinary product complaints, maintain awareness of competitive activity and customer concerns, and report issues promptly.

Kenntnisse

Customer service

Communication

Multichannel communication

Ausbildung

High school diploma

Jobbeschreibung

Our client, Veterinary Services is seeking a Veterinary Product Advisor to join their team.

As a Veterinary Product Advisor, you will be part of the Customer & Veterinary Support team supporting Veterinary professionals and pet owners. The ideal candidate will have strong customer service instincts, the ability to communicate technical and nutritional information clearly, and a drive to help customers find the right solutions which will align successfully in the organization.

Job Title: Veterinary Product Advisor
Location: Saint Louis, Missouri (Open to remote candidates; however, candidates located in St. Louis are highly preferred.)
Pay Range:

What's the Job?

• Communicate detailed technical and nutritional information about Purina Pro Plan Veterinary products to veterinary professionals and consumers to support recommendations and purchases.
• Provide dietary management advice and product guidance for pets with certain health conditions, ensuring responses are accurate, friendly, and timely.
• Serve as a primary contact for veterinary professionals and consumers through phone and internet/social channels, including Purina for Professional and Veterinary & Vet Products Consumer service lines.
• Support online store customer service by resolving issues such as login problems, returns/refunds, available credits, and general delivery questions.
• Investigate and resolve veterinary product complaints, maintain awareness of competitive activity and customer concerns, and report issues promptly.

What's Needed?

• 2+ years of customer service experience (veterinary clinic, animal science, or nutrition background preferred).
• High school diploma required with 2 years work experience, or 4 years work experience in business/customer service.
• Excellent interpersonal and business communication skills with a strong customer service mindset.
• Ability to learn and confidently explain technical and nutritional product information, program specifics, and promotions.
• Comfort supporting multi-channel communication (phone, email/internet, chat, and social media) with consistent, channel-appropriate messaging.

What's in it for me?

Opportunity to be the go-to resource for veterinary professionals and pet owners seeking trusted nutritional guidance.

Role focused on technical product education, dietary management support, and strengthening recommendations.

Structured schedule with shifts available between 8am–6pm CST (8am–4:30pm and 9:30am–6pm) for a 12-month assignment.

Engagement with sales and marketing programs, including support for internal and distributor field sales inquiries.

Motivating work that connects research, science, and real-world customer outcomes through consistent communication.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match Weekly Pay