Veterinary Relationship Manager

Covetrus; Florida; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Health savings accounts

Flexible spending accounts

Life & disability benefits

Short-term incentive plan eligibility

Job summary

Covetrus is seeking a Veterinary Relationship Manager to lead strategic growth within designated sales territory, focusing on in-clinic, technology, and specialty products. You will work in person with veterinary partners, identify needs, and drive adoption of Covetrus VetSuite and related solutions.

You will partner with Account Executives to maximize revenue, manage renewals, and deliver excellent customer experiences. Domestic travel is required, with a focus on achieving annual sales targets.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• 3+ years of relevant sales/account management experience in veterinary/healthcare.
• Proven history of exceeding quotas and delivering results.

Responsibilities

• Lead key veterinary customer accounts to drive growth and share of wallet.
• Collaborate with Veterinary Account Executives to accelerate VetSuite adoption.
• Negotiate pricing and contract terms and manage renewals.
• Identify customer needs and opportunities to offer solutions and services.
• Travel daily for field visits and customer meetings.

Skills

Sales

Account management

Customer relationship management

Negotiation

Communication

Travel willingness

Education

Bachelor’s degree in Business/Communications or related field

Tools

SFDC (Salesforce)

Job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Veterinary Relationship Manager

At Covetrus, the Veterinary Relationship Manager is a quota-carrying role that leads the ongoing optimization of our key veterinary customer accounts. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory. This position is a proactive, in-person sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling singular point solutions when opportunities are identified. The Senior Veterinary Relationship Manager will closely partner with Veterinary Account Executives (VAE) to identify VetSuite opportunities and drive further growth within the sales segment.

• Serves as the key sales contact for retain and develop accounts with a focus on strategic growth and long-term customer relationships to meet company financial targets.
• Works alongside Veterinary Account Executive on key accounts in territory to accelerate adoption of VetSuite while shortening the sales cycle.
• Leads and supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
• Identifies and addresses customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
• Collaborates closely with Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Negotiates pricing and contract terms, secures deals across all product offerings, and manages contract renewals to ensure ongoing customer satisfaction and retention.
• Shares best practices across the region and zone and helps drive adoption of these across peers
• Performs additional duties and tasks as necessary to support the team and company objectives.

Performance Measures

• VetSuite Sales
• Point Solution Sales

Bachelor’s degree or equivalent experience in Business, Communications, or a related field is required, with a minimum of 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.

Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management is required.

Demonstrates ability to understand, translate & respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.

Consistently meets and occasionally surpasses sales goals, showcasing an advanced understanding of the sales process, client needs, and effective relationship-building strategies.

Can pivot and adapt in fast-moving, agile environments. Serves as an ambassador to the product and marketing organizations bringing forth customer insights to inform future customer roadmaps.

Demonstrates advanced understanding of CRM tools functionality and practical experience used to support the management of an account and a book of business.

Self-motivated and goal-oriented, requiring minimal day-to-day supervision.

Travel daily for field visits, meetings, and training; travel may vary depending on region.

Attendance at annual national and relevant regional sales meetings is required.

Occasional night/weekend travel may be necessary.

4-5 years of relevant experience in a similar account management role is strongly preferred.

Paid holidays

• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Certain positions may include eligibility for a short-term incentive plan

Sales Positions are eligible for a Variable Incentive.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.