Veterinary Product Advisor

FuseGlobal; St. Louis (MO); Hybrid; USD 23,412 - 33,344; Full time

Benefits offered by this job

Health Insurance

401(k)

Life Insurance

Disability Insurance

Dental Insurance

Vision Insurance

Overtime Pay

Job summary

An established industry player is seeking a Veterinary Product Advisor to facilitate the sales of veterinary products. This hybrid role allows you to work both on-site and remotely, providing you the flexibility to balance work and life. You will engage with veterinary professionals, offering them detailed technical and nutritional information about products. With a focus on customer service, you will address inquiries and promote the nutritional excellence of the products. Join a dynamic team that values innovation and customer satisfaction, and help make a difference in the health and well-being of pets.

Qualifications

• 2+ years of customer service experience preferred.
• Veterinary clinic or animal science background is a plus.

Responsibilities

• Facilitate sales of veterinary products to professionals.
• Provide dietary management advice and technical product info.
• Manage customer service issues and complaints.

Skills

Interpersonal Skills

Business Communication

Customer Service

Technical Product Knowledge

Nutritional Knowledge

Education

High School Diploma

2+ years in Customer Service

4 years in Business/Customer Service

Job description

1 day ago Be among the first 25 applicants

Title:

Veterinary Product Advisor

Location:

St. Louis, Missouri

Company:

Multinational Nutrition Science & Health Food Manufacturing Company (FuseGlobal has worked with this company for 20 years)

Initial term:

12 months (position expected to run longer)

Schedule:

Hybrid position – first 3 months onsite, then working remotely with every other 6-7 weeks in the office for the full week. During first 90 days: 8am-4:30pm CST, Mon-Fri. Afterwards: 9:30am-6pm CST, Mon-Fri

Compensation:

Up to $20.60/hour plus overtime (benefits include health insurance, 401(k), life & disability insurance)

Position Summary

Communicate information and facilitate sales of Veterinary Products to Veterinary professionals, including current and potential consumers of Purina Pro Plan Veterinary products.

Primary Responsibilities

• Facilitate the sale, promotion, and recommendation of Purina Pro Plan Veterinary products to veterinary professionals by providing detailed technical and nutritional information.
• Communicate and provide dietary management advice and technical product information to current and potential consumers of Purina Pro Plan Veterinary products.
• Communicate the nutritional excellence of all Purina pet products to veterinary professionals to increase sales and recommendations.
• Provide customers with all aspects of our online store issues including login issues, returns/refunds, available credits, general delivery questions.

Principal Duties And Responsibilities

• Provide professional, friendly, accurate and timely response to customers calling in on the Veterinary & Vet Products Consumer, and Purina for Professional 800 service lines. Provide same to customers communicating via the internet and social media sites.
• Serve as Purina’s headquarters contact with veterinary professionals.
• Provide detailed technical and nutritional information on all existing and any new veterinary products.
• Provide dietary management advice in treating pets with certain health problems.
• Discuss and promote the research and science behind Purina Pro Plan Veterinary products.
• Discuss and promote the clinical advantages of Purina Pro Plan Veterinary products vs. the competition.
• Communicate the nutritional excellence of all Purina products to increase recommendations.
• Serve as a resource on current pricing structures, promotions, and marketing programs unique to the veterinary customer.
• Communicate the advantages of our online store program to clinic staff.

Other Duties And Responsibilities

• Manage all customer service issues including investigation and resolution of veterinary product complaints.
• Provide product locations to current and potential veterinary product consumers.
• Support internal and distributor field sales personnel by responding to inquiries relative to technical and nutrition issues, promotions and marketing programs. Provide the necessary assistance to help increase sales.
• Assist internal and distributor field sales personnel in locating and obtaining reference, point of sale, and technical materials designed to generate and maximize sales.
• Maintain awareness of competitive activity, customer issues or concerns, react and report in a prompt manner.
• Attend select veterinary conferences to promote Purina products, research, and science.
• Work in the field with sales representatives on a biannual basis to maximize learning and gain understanding of the support needs of the field.
• Meet weekly with supervisor and veterinarian on staff; attend specialty product showings, national sales meetings, R&D presentations as appropriate.
• Gather and qualify information on potential veterinary customers, document and forward to the appropriate field sales personnel.
• Provide detailed information on social media (sprinkler system) site. Ensure messaging is consistent while tailored to unique channel needs (phone, email, chat & social).

Experience

• 2 + years’ experience in customer service. Veterinary clinic, animal science or nutrition background preferred.

Skills

• Excellent interpersonal and business communication and customer service skills.
• Capable of understanding and communicating technical and nutritional product information, promotion details, and program specifics.
• Typing proficiency a plus

Education

• High School diploma required with 2 years’ work experience, or 4 years work experience in business /customer service required.

* Must be comfortable in a Pet-friendly environment *

Compensation And Benefits

• Up to $20.60 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance

ABOUT FuseGlobal

FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!