Veterinary Practice Operations Manager

American Veterinary Group; Naples (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401k match

Generous PTO

Parental Leave, 6 weeks

Work/Life Balance day off

Disability options

Supplemental insurance options

Discounted Veterinary Care

Corporate discount program

Job summary

Gulfshore Animal Hospital in Naples, FL, is seeking a dynamic Veterinary Practice Manager to lead our hospital team and deliver exceptional client service. In partnership with the Lead Veterinarian, you will manage day-to-day operations and serve as a liaison with corporate support functions, including marketing, payroll, IT, recruiting, and finance.

This full-time role requires on-site presence to support patient care and staff welfare.

Qualifications

• Minimum of 3 years’ experience in a supervisory role.
• Veterinary practice management experience preferred, though strong candidates from other service industries will be considered.
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and help the team.

Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews.
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory.
• Customer Service: resolving client issues and escalations and overseeing follow-up communications.
• Regular on-site presence is essential to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain safety and well-being of patients, clients, and staff.

Skills

People management

Emotional intelligence

Customer service

Job description

Gulfshore Animal Hospital in Naples, FL, is seeking a dynamic Veterinary Practice Manager to lead our hospital team and deliver exceptional client service. In partnership with the Lead Veterinarian, you will manage day-to-day operations and serve as a liaison with corporate support functions, including marketing, payroll, IT, recruiting, and finance.

This full-time role requires on-site presence to support patient care and staff welfare.