Veterinary Practice Manager

American Veterinary Group; Naples (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401k match

Generous PTO

Parental Leave, 6 weeks

Work/Life Balance day off

Disability options

Supplemental insurance options

Discounted Veterinary Care

Corporate discount program

Job summary

Gulfshore Animal Hospital in Naples, FL, is seeking a dynamic Veterinary Practice Manager to lead our hospital team and deliver exceptional client service. In partnership with the Lead Veterinarian, you will manage day-to-day operations and serve as a liaison with corporate support functions, including marketing, payroll, IT, recruiting, and finance.

This full-time role requires on-site presence to support patient care and staff welfare.

Qualifications

• Minimum of 3 years’ experience in a supervisory role.
• Veterinary practice management experience preferred, though strong candidates from other service industries will be considered.
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and help the team.

Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews.
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory.
• Customer Service: resolving client issues and escalations and overseeing follow-up communications.
• Regular on-site presence is essential to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain safety and well-being of patients, clients, and staff.

Skills

People management

Emotional intelligence

Customer service

Job description

Veterinary Practice Manager

Department: General Practice Hospitals

Employment Type: Full Time

Location: Gulfshore Animal Hospital

Reporting To: Chelsea DeWitt

Description

We are seeking a dynamic Practice Manager to join our hospital team!

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
• Customer Service: resolving client issues and escalations and overseeing follow-up communications
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills Knowledge, & Expertise

• Minimum of 3 years’ experience in a supervisory role
• Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Corporate discount program
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!