Veterinary Practice Operations Manager

Petco Animal Supplies, Inc.; Cedar Hill (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Hospital Operations Manager to lead daily operations of the veterinary hospital, partnering with the Hospital Veterinarian(s) and store teams to deliver high-quality patient care and outstanding client service.

You will manage scheduling, inventory, payroll costs, and compliance, while driving revenue growth and maintaining a positive, collaborative team culture. The role requires leadership experience in veterinary settings, strong communication, and a

Qualifications

• 2-3 years previous experience working in a veterinary practice.
• Must have excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks and drive results with hospital partners.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone etiquette and basic computer skills.
• Must be a team player willing to continue learning, offer creative ideas and accept continual change.
• Basic computer skills i.e. Microsoft Office suite.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, high standard patient care and excellent client experience.
• Create productive, collaborative relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner.
• Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out. Maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy.
• Create and maintain doctor’s schedule with support from Area or Regional Medical Director as needed.
• Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team.
• Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required.
• Interface and collaborate with Petco store team to drive a seamless complete care customer experience.
• Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable.
• Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.
• Uphold and enforce all policies of Petco and Vetco Total Care.

Skills

Leadership

Healthcare leadership

Client care

Team collaboration

Decision making

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Petco Animal Supplies, Inc. is seeking a Hospital Operations Manager to lead daily operations of the veterinary hospital, partnering with the Hospital Veterinarian(s) and store teams to deliver high-quality patient care and outstanding client service.

You will manage scheduling, inventory, payroll costs, and compliance, while driving revenue growth and maintaining a positive, collaborative team culture. The role requires leadership experience in veterinary settings, strong communication, and a