Veterinary Practice Manager - Urgent Care

Portland Veterinary Emergency and Specialty Care; Portland (ME); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Professional development

Employee assistance program

Collaborative leadership

Growth opportunities

Job summary

Portland Veterinary Emergency and Specialty Care (PVESC) in Portland, Maine, seeks an experienced Practice Manager to lead day-to-day hospital operations for its Urgent Care and Specialty teams. This leadership role partners with hospital leadership to optimize staffing, workflows, and patient care.

The role requires 2+ years of leadership in veterinary medicine and 5+ years as a licensed veterinary technician, with a focus on collaboration, coaching, and financial stewardship.

Qualifications

• 2+ years of leadership or management experience in veterinary medicine.
• 5+ years as a licensed or certified veterinary technician.
• Experience in veterinary urgent care, emergency, or specialty medicine preferred.
• Strong communication and coaching skills.

Responsibilities

• Lead daily hospital operations, including staffing, scheduling, and workflow optimization.
• Coach, mentor, and support veterinary technicians, client service representatives, and support staff; foster a positive, collaborative culture.
• Create an environment where team members feel supported, valued, and empowered to grow.
• Support recruitment, onboarding, training, and ongoing team development.
• Partner with Operations Director and Medical Director to achieve operational and financial goals.
• Monitor KPIs and identify opportunities to improve efficiency and hospital performance.
• Ensure compliance with hospital policies, safety standards, and regulatory requirements.
• Ensure exceptional client service and patient care standards are maintained.
• Resolve client concerns with professionalism and empathy.

Skills

Leadership

Communication

Team management

Strategic planning

Client service

Education

Licensed veterinary technician

Tools

Vet software

Job description

Portland Veterinary Emergency and Specialty Care (PVESC) has been serving Maine for over thirty years. At PVESC, we offer expert multi-specialty and emergency care services for our patients and peace of mind for our clients. We work in partnership with veterinary practices throughout New England to step in when more advanced care is needed.

At PVESC we believe in respect for the individual, the client, and the patient. We work together as a team and expect all members of that team to treat one another respectfully. Our goal is to provide the highest quality medical, surgical and critical care to our patients, and offer excellent service to our clients.

We Believe In

• Caring & Compassion
• Responsibility
• Integrated Care
• Teamwork
• Client Focus
• Respect
• Ethical Practice
• Communication
• Commitment

PVESC is committed to valuing you by providing a rewarding compensation package that includes fair base pay commensurate with your experience, and an extensive benefit plan.

Our benefits include:

• 401(k) Retirement plan with immediate vesting
• Generous paid time off
• Medical, dental, life and other insurances
• Veterinary Practice Manager - Urgent Care

Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care (PVESC)

At Portland Veterinary Emergency and Specialty Care (PVESC), we’re building a unique and dynamic workplace where our team members thrive, grow, and continuously learn while delivering exceptional care to our patients and their families. If you’re looking to be part of a place that encourages growth, collaboration, and a sense of purpose, we want you to join our team and help us continue to create this special environment.

At PVESC we’ve earned the trust of pet owners and referring veterinarians by delivering exceptional specialty, emergency, and urgent care throughout Southern Maine for 30 years. Our team is dedicated to delivering advanced medical care with compassion, collaboration, and clinical excellence. We support a network of referring veterinarians while providing 24/7 emergency services and a wide range of specialty care.

We're looking for an experienced and motivated Practice Manager to lead the day-to-day operations of our Warren Avenue hospital. In this key leadership role, you'll partner closely with hospital leadership to support our Urgent Care and Specialty teams, cultivate a collaborative and positive workplace culture, and ensure an exceptional experience for both patients and clients.

The Practice Manager is responsible for overseeing hospital operations, leading and developing a high-performing team, optimizing workflows, and driving operational excellence. If you're passionate about building strong teams, improving processes, and contributing to the continued success of one of Maine's premier veterinary hospitals, we'd love to hear from you.

Our core values guide everything we do: We do the right thing, we care deeply, we have high standards, we are here to help.

Schedule

This is a full-time position:

• 40 - 45 hours/week
• Schedule will initially include a combination of daytime, evening and weekend hours
• As the practice grows and our hours expand, this schedule may be adjusted to meet hospital needs
• The Practice Manager will be expected to maintain a flexible schedule to support patient care, hospital operations, and business needs as our practice evolves

Compensation

• $90,000 - 110,000/year

What's In It For You

At PVESC, we take care of our team just as we care for our patients—wholeheartedly. You’ll enjoy:

• A collaborative and compassionate team culture
• Opportunities for career growth, mentorship, and cross-training
• Participation in community events, with paid volunteer hours
• A chance to live and work in Portland, Maine-known for its ocean views, outdoor adventures, and foodie scene

Key Responsibilities

• Lead daily hospital operations, including staffing, scheduling, and workflow optimization
• Coach, mentor, and support veterinary technicians, client service representatives, and support staffFoster a positive, collaborative culture focused on teamwork, accountability and team engagement
• Create an environment where team members feel supported, valued, and empowered to grow
• Support recruitment, onboarding, training, and ongoing team development
• Partner with Operations Director and Medical Director to achieve operational and financial goals
• Monitor key performance indicators and identify opportunities to improve efficiency and hospital performance
• Ensure compliance with hospital policies, safety standards, and regulatory requirements
• Ensure exceptional client service and patient care standards are consistently maintained
• Resolve client concerns with professionalism, empathy, and a focus on positive outcomes

Qualifications

• 2+ years of leadership or management experience in veterinary medicine
• 5+ years as a licensed or certified technician working in a veterinary hospital
• Experience in veterinary urgent care, emergency, or specialty medicine is preferred
• Strong communication, coaching, and relationship-building skills
• Demonstrated ability to lead through change while maintaining a positive team culture
• Experience leading teams in a fast-paced environment
• Financial management experience, including budgets and operational metrics

What We Offer

• Paid time off
• Professional development and continuing education opportunities
• Employee Assistance Program
• A collaborative, supportive leadership team committed to your success and growth
• And much more!

Ready to lead with purpose? This is more than a practice manager role. This is an opportunity to help shape the future of one of Maine’s leading veterinary hospitals while supporting exceptional Urgent Care and Specialty teams dedicated to delivering outstanding patient care every day. If you’re ready to make a meaningful impact on your team, your hospital, and the patients and clients we serve, we’d love to hear from you.

"The collaboration on cases between doctors and technicians in this hospital drives us toward practicing our best medicine and is what I'm most proud of!"

"It is the PVESC clients and their pets that keep me excited to come to work every morning. I love working with and getting to know the dogs, cats, and people of Maine."