Veterinary Practice Manager

COVE Animal Health; United States; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k including employer match

Paid time off

Job summary

Portland Veterinary Emergency and Specialty Care PVESC is seeking a Practice Manager to lead daily hospital operations at our Warren Avenue location in Portland, ME. You will oversee staffing, scheduling, and workflow while driving a culture of collaboration and excellence.

Join a team that delivers urgent care and specialty medicine with compassion and professional growth opportunities. The role emphasizes coaching, budget awareness, and a positive work environment for long-term success.

Qualifications

• 2 years of leadership or management experience in veterinary medicine.
• 5 years as a licensed or certified technician working in a veterinary hospital.
• Experience in veterinary urgent care, emergency, or specialty medicine is preferred.
• Strong communication, coaching, and relationship-building skills.
• Demonstrated ability to lead through change while maintaining a positive team culture.
• Experience leading teams in a fast-paced environment.
• Financial management experience including budgets and operational metrics.

Responsibilities

• Lead daily hospital operations including staffing, scheduling, and workflow optimization.
• Coach, mentor, and support veterinary technicians, client service representatives, and support staff.
• Foster a positive, collaborative culture focused on teamwork, accountability, and engagement.
• Create an environment where team members feel supported, valued, and empowered to grow.
• Support recruitment, onboarding, training, and ongoing team development.
• Partner with Operations Director and Medical Director to achieve operational and financial goals.
• Monitor KPIs and identify opportunities to improve efficiency and hospital performance.
• Ensure compliance with hospital policies, safety standards, and regulatory requirements.
• Ensure exceptional client service and patient care standards are maintained.
• Resolve client concerns with professionalism and empathy.

Skills

Leadership

Communication

Coaching

Team building

Education

Licensed Veterinary Technician

Job description

Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care PVESC At Portland Veterinary Emergency and Specialty Care PVESC were building a unique and dynamic workplace where our team members thrive grow and continuously learn while delivering exceptional care to our patients and their families If youre looking to be part of a place that encourages growth collaboration and a sense of purpose we want you to join our team and help us continue to create this special environment At PVESC weve earned the trust of pet owners and referring veterinarians by delivering exceptional specialty emergency and urgent care throughout Southern Maine for 30 years Our team is dedicated to delivering advanced medical care with compassion collaboration and clinical excellence We support a network of referring veterinarians while providing 247 emergency services and a wide range of specialty care We're looking for an experienced and motivated Practice Manager to lead the day to day operations of our Warren Avenue hospital In this key leadership role youll partner closely with hospital leadership to support our Urgent Care and Specialty teams cultivate a collaborative and positive workplace culture and ensure an exceptional experience for both patients and clients The Practice Manager is responsible for overseeing hospital operations leading and developing a high performing team optimizing workflows and driving operational excellence If youre passionate about building strong teams improving processes and contributing to the continued success of one of Maines premier veterinary hospitals wed love to hear from you Our core values guide everything we do We do the right thing we care deeply we have high standards we are here to help

Schedule

This is a full time position 40 45 hoursweekSchedule will initially include a combination of daytime evening and weekend hoursAs the practice grows and our hours expand this schedule may be adjusted to meet hospital needsThe Practice Manager will be expected to maintain a flexible schedule to support patient care hospital operations and business needs as our practice evolves

Compensation

90000 110000year

Whats In It For You

• A collaborative and compassionate team culture
• Opportunities for career growth mentorship and cross training
• Participation in community events with paid volunteer hours
• A chance to live and work in Portland Maine known for its ocean views outdoor adventures and foodie scene

Key Responsibilities

• Lead daily hospital operations including staffing scheduling and workflow optimization
• Coach mentor and support veterinary technicians client service representatives and support staff
• Foster a positive collaborative culture focused on teamwork accountability and team engagement
• Create an environment where team members feel supported valued and empowered to grow
• Support recruitment onboarding training and ongoing team development
• Partner with Operations Director and Medical Director to achieve operational and financial goals
• Monitor key performance indicators and identify opportunities to improve efficiency and hospital performance
• Ensure compliance with hospital policies safety standards and regulatory requirements
• Ensure exceptional client service and patient care standards are consistently maintained
• Resolve client concerns with professionalism empathy and a focus on positive outcomes

Qualifications

• 2 years of leadership or management experience in veterinary medicine
• 5 years as a licensed or certified technician working in a veterinary hospital
• Experience in veterinary urgent care emergency or specialty medicine is preferred
• Strong communication coaching and relationship building skills
• Demonstrated ability to lead through change while maintaining a positive team culture
• Experience leading teams in a fast paced environment
• Financial management experience including budgets and operational metrics

What We Offer

• Comprehensive benefits package health dental vision 401k etcPaid time offProfessional development and continuing education opportunitiesEmployee Assistance ProgramA collaborative supportive leadership team committed to your success and growthAnd much more

Ready to lead with purpose

This is more than a practice manager role This is an opportunity to help shape the future of one of Maines leading veterinary hospitals while supporting exceptional Urgent Care and Specialty teams dedicated to delivering outstanding patient care every day If youre ready to make a meaningful impact on your team your hospital and the patients and clients we serve wed love to hear from you