Veterinary Practice Manager: Urgent & Specialty Care Leader

Portland Veterinary Emergency and Specialty Care; Portland (ME); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Professional development

Employee assistance program

Collaborative leadership

Growth opportunities

Job summary

Portland Veterinary Emergency and Specialty Care (PVESC) in Portland, Maine, seeks an experienced Practice Manager to lead day-to-day hospital operations for its Urgent Care and Specialty teams. This leadership role partners with hospital leadership to optimize staffing, workflows, and patient care.

The role requires 2+ years of leadership in veterinary medicine and 5+ years as a licensed veterinary technician, with a focus on collaboration, coaching, and financial stewardship.

Qualifications

• 2+ years of leadership or management experience in veterinary medicine.
• 5+ years as a licensed or certified veterinary technician.
• Experience in veterinary urgent care, emergency, or specialty medicine preferred.
• Strong communication and coaching skills.

Responsibilities

• Lead daily hospital operations, including staffing, scheduling, and workflow optimization.
• Coach, mentor, and support veterinary technicians, client service representatives, and support staff; foster a positive, collaborative culture.
• Create an environment where team members feel supported, valued, and empowered to grow.
• Support recruitment, onboarding, training, and ongoing team development.
• Partner with Operations Director and Medical Director to achieve operational and financial goals.
• Monitor KPIs and identify opportunities to improve efficiency and hospital performance.
• Ensure compliance with hospital policies, safety standards, and regulatory requirements.
• Ensure exceptional client service and patient care standards are maintained.
• Resolve client concerns with professionalism and empathy.

Skills

Leadership

Communication

Team management

Strategic planning

Client service

Education

Licensed veterinary technician

Tools

Vet software

Job description

Portland Veterinary Emergency and Specialty Care (PVESC) in Portland, Maine, seeks an experienced Practice Manager to lead day-to-day hospital operations for its Urgent Care and Specialty teams. This leadership role partners with hospital leadership to optimize staffing, workflows, and patient care.

The role requires 2+ years of leadership in veterinary medicine and 5+ years as a licensed veterinary technician, with a focus on collaboration, coaching, and financial stewardship.