Veterinary Practice Manager: People, Ops & PTO

American Veterinary Group (AVG); Town of Florida (NY); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health Care Plan

401k match

Paid time off (PTO)

Parental Leave

Work/Life Balance day

Disability options

Supplemental insurance options

Discounted veterinary care

Corporate discount program

Opportunity to make an impact in your

Job summary

American Veterinary Group (AVG) is seeking a dynamic Practice Manager to join All Pets Hospital. You will lead the hospital team, partner with the Lead Veterinarian, and oversee day-to-day operations to deliver exceptional patient care and customer service.

In this role, you will liaise with marketing, payroll, IT, recruiting, and finance, report to the Regional Director of Operations, and require regular on-site presence to ensure smooth hospital functioning.

Qualifications

• Minimum of 3 years’ experience in a supervisory role.
• Veterinary practice management experience preferred; strong candidates from other service industries considered.
• Positive, can-do attitude with strong interpersonal skills.

Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews.
• Financial Management: overseeing hospital P&L, accounts payable/receivable, payroll, and inventory.
• Customer Service: resolving client issues and escalations and overseeing follow-up communications.
• This position requires regular on-site presence as an essential function of the role; in-person attendance to support patient care and staff safety.

Skills

People management

Veterinary practice management

Emotional intelligence

Job description

American Veterinary Group (AVG) is seeking a dynamic Practice Manager to join All Pets Hospital. You will lead the hospital team, partner with the Lead Veterinarian, and oversee day-to-day operations to deliver exceptional patient care and customer service.

In this role, you will liaise with marketing, payroll, IT, recruiting, and finance, report to the Regional Director of Operations, and require regular on-site presence to ensure smooth hospital functioning.