Veterinary Practice Manager

East Louisville Animal Hospital; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance with employer contribution

Dental and vision insurance options

401(k) with employer match

Job summary

East Louisville Animal Hospital is seeking a Practice Manager in Phoenix, Arizona. This is a vital role responsible for leading operations at a well-established, AAHA-accredited small animal hospital. The ideal candidate will excel in managing a skilled team and ensuring exceptional client service while driving operational efficiency.

Offering a salary range of $70,000 - $90,000, the role includes various benefits, such as medical and dental insurance, PTO, 401(k), and continuing education support.

Qualifications

• 3+ years of veterinary practice management experience preferred.
• Strong leadership and team development skills.
• Excellent communication, conflict-resolution, and coaching abilities.

Responsibilities

• Lead, coach, and support a team of veterinary professionals.
• Oversee daily hospital workflow and operational efficiency.
• Monitor key performance indicators and hospital performance metrics.

Skills

Leadership and team development

Communication skills

Conflict-resolution skills

Analytical skills

Financial acumen

Job description

Practice Manager

Phoenix, Arizona

Are you an experienced veterinary leader who thrives on building strong teams, creating operational excellence, and partnering with ownership to drive success?

We are seeking a Practice Manager to lead the day‑to‑day operations of a well‑established, AAHA‑accredited small animal hospital in the Phoenix area. This is an opportunity to join a highly respected practice with a tenured team, a strong reputation in the community, and ownership that is deeply invested in the long‑term success of the hospital, its employees, and its patients.

The ideal candidate is a confident, collaborative leader who can balance people, processes, and business performance while fostering a positive, accountable, and supportive workplace culture.

About the Practice

We are a privately owned, multi‑doctor small animal hospital dedicated to providing exceptional medical care and outstanding client service. Our team is passionate about creating a positive experience for patients, clients, and employees alike. We believe that strong leadership, clear communication, and a commitment to continuous improvement are essential to long‑term success.

What You'll Do

Leadership & Team Development

• Lead, coach, and support a team of veterinary professionals
• Foster employee engagement, accountability, and professional growth
• Assist with recruiting, onboarding, training, and retention initiatives
• Conduct performance coaching and support team development
• Partner with ownership to maintain a positive, collaborative culture

Hospital Operations

• Oversee daily hospital workflow and operational efficiency
• Manage staffing schedules and resource allocation
• Ensure exceptional client service standards are consistently maintained
• Identify opportunities for process improvement and operational excellence
• Support implementation of hospital initiatives and strategic goals

Financial & Business Management

• Monitor key performance indicators and hospital performance metrics
• Assist with budgeting, expense management, and operational planning
• Partner with ownership on strategic initiatives and growth opportunities
• Support inventory management, purchasing, and vendor relationships
• Help drive profitability while maintaining high standards of patient care and client service

Client Experience

• Champion a culture of exceptional customer service
• Address and resolve client concerns professionally and effectively
• Ensure clients feel welcomed, informed, and valued throughout their experience

What We're Looking For

• 3+ years of veterinary practice management experience preferred
• Strong leadership and team development skills
• Experience managing staffing, scheduling, and employee performance
• Excellent communication, conflict‑resolution, and coaching abilities
• Strong organizational and problem‑solving skills
• Financial acumen and experience working with practice metrics preferred
• Ability to collaborate effectively with both hospital leadership and ownership
• A positive, solutions‑oriented mindset and a desire to help teams succeed

What Makes This Opportunity Different

• Privately owned veterinary hospital with engaged ownership
• AAHA‑accredited practice committed to excellence in patient care
• Fear Free‑focused culture
• Established client base and strong community reputation
• Tenured team with a collaborative work environment
• Opportunity to influence hospital operations and future growth
• Leadership team that values communication, transparency, and partnership

Compensation & Benefits

• Salary: $70,000 - $90,000 annually, commensurate with experience
• Bonus opportunity available
• Medical insurance with substantial employer‑paid contribution
• Dental and vision insurance options
• Paid Time Off (PTO)
• 401(k) with employer match
• Continuing education and professional development support
• Employee pet care benefits