Veterinary Practice Manager

All Pets Hospital; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan

401k match

Generous PTO

Six weeks parental leave

Work/Life Balance day off

Disability options

Supplemental insurance options

Discounted veterinary care

Corporate discount program

Community impact opportunity

Job summary

All Pets Hospital in New York is seeking a dynamic Veterinary Practice Manager to lead our hospital team and deliver excellent patient and client care.

In partnership with the Lead Veterinarian, you will manage day-to-day operations, coordinate with corporate support functions (marketing, payroll, IT, recruiting, finance), and ensure exceptional customer service. This full-time role requires on-site presence and a strong leadership mindset.

Qualifications

• Minimum of 3 years’ experience in a supervisory role.
• Veterinary practice management preferred, or strong service-industry leadership.
• A proactive, positive attitude with strong communication skills.

Responsibilities

• Lead hospital operations and staff development, including performance reviews.
• Oversee P&L, payroll, accounts payable/receivable, and inventory.
• Ensure exceptional client service and timely follow-up with clients.
• Coordinate with corporate support functions such as marketing, IT, and recruiting.

Skills

People management

Customer service

Leadership

Emotional intelligence

Job description

Veterinary Practice Manager

Department: General Practice Hospitals

Employment Type: Full Time

Location: All Pets Hospital

Reporting To: Stacy Corwin

Description

We are seeking a dynamic Practice Manager to join our hospital team!

About the Position:

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
• Customer Service: resolving client issues and escalations and overseeing follow-up communications
• This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills Knowledge, & Expertise

• Minimum of 3 years’ experience in a supervisory role
• Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Corporate discount program
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!