Veterinary Practice Manager

Veterinary Eye Center of New York City; New York (NY); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Salary range $78,000-$85,000

Sign-on bonus

PTO 120 hours

401(k) with company match

MetLife benefits

FSA/HSA

Discounted pet insurance

Job summary

Veterinary Eye Center of New York City in Hell’s Kitchen seeks a Practice Manager to lead daily operations alongside the Medical Director, driving clinical excellence and business success in a high-touch environment.

This is a full-time, in-practice role at our Hell’s Kitchen location with Monday–Friday schedule; not remote, no late nights or weekend shifts. Salary range $78,000–$85,000 plus a $5,000 sign-on and benefits.

Qualifications

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting.
• Understanding of veterinary operations; ophthalmology experience preferred.
• Bachelor's degree in hospital administration, business management, or related field.
• Excellent interpersonal and communication skills with ability to lead a diverse team.
• Experience collaborating with clinical leadership to drive hospital-wide goals.
• Passion for animal welfare and delivering exceptional patient care.

Responsibilities

• Partner with the Medical Director to align clinical goals with hospital operations.
• Oversee day-to-day operations across all departments.
• Implement policies and protocols to support patient care and team performance.
• Ensure compliance with local, state, and federal regulations.
• Lead, mentor, and develop a diverse team of technicians, assistants, and staff.
• Oversee recruitment, onboarding, training, and performance evaluations.
• Monitor KPIs, review monthly P&Ls, and manage accounts receivable.
• Maintain client service standards and handle escalated concerns.

Skills

Leadership

Veterinary operations

Communication

Collaboration

Patient care passion

Education

Bachelor's Degree in hospital administration, business management, or related field

Job description

Veterinary Eye Centers are New York City’s first practice group devoted exclusively to animal eye care. Under Dr. LoPinto’s expert guidance, our flagship Hell’s Kitchen clinic blends advanced diagnostics, microsurgical precision, and a sharp focus on client communication to deliver truly exceptional outcomes. At VEC, we keep a close eye on what matters most: compassionate care, medical excellence, and a truly supportive work culture. With a growing reputation and vision for continued leadership in veterinary ophthalmology, we’re proud to offer a uniquely specialized practice where every detail is in full view.

We’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive specialty practices in the city. As Practice Manager at Veterinary Eye Center, you’ll take the helm of daily operations alongside Dr. Alex LoPinto, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary ophthalmology while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance.

We’re seeking someone who leads with integrity, thinks strategically, and is ready to build on the incredible foundation we've already laid. If you’re passionate about specialty medicine and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you.

What You’ll Do

Operational Leadership

• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations

Team Management & Development

• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention

Finance

• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution

Patient Care & Client Services

• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs

Strategic Planning & Growth

• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

Qualifications

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting
• Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred
• Bachelor's Degree in hospital administration, business management, or a related field preferred
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

What Makes This Role Unique

This is a full-time, in-practice role based at our Hell’s Kitchen location. The schedule is Monday through Friday. This position is not remote; onsite presence and engagement are essential to the success of the role. Our practice does not take appointments after 5:30pm, we aren’t open on weekends, and we don’t have in-patient procedures - no late-night and no weekend shifts.

What We Offer:

• The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies.
• $5,000 sign-on bonus based on experience.
• Generous PTO, up to 120 hours of Paid Time Off per year.
• 401(k) with a company match.
• Elective benefits through MetLife
• FSA/HSA.
• Discounted pet insurance through MetLife.

Continuing Education:

We know great leaders never stop learning. As a Practice Manager, you’ll be eligible to receive unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We’ve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we’re all in on both.

We provide equal opportunities for everyone who applies to and works for Veterinary Eye Center, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.