Veterinary Practice Manager

Chris Baily; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) retirement plan with employer 4

Paid time off & holidays

CE allowance & CE days

Credentialing/licensing reimbursement

Pet care discount

Job summary

H.E.A.L. Veterinary Hospital in New York is seeking an experienced Practice Manager to serve as a strategic partner to the owner and COO while leading daily hospital operations.

You will mentor a veterinary team, drive culture, and elevate patient and client experiences in a growing hospital. The role focuses on developing people, improving operational performance, and delivering exceptional service across the entire practice.

Qualifications

• Minimum of 3 years of veterinary practice management experience.
• Strong leadership and coaching skills with a track record of developing teams.
• Demonstrated ability to improve operational efficiency and patient experience.
• Excellent communication, organizational, and interpersonal skills.
• CVPM preferred; experience with Vetspire is a plus.

Responsibilities

• Provide strategic leadership for day-to-day hospital operations.
• Partner with owner/COO to set priorities, drive growth, and achieve excellence.
• Recruit, onboard, coach, mentor, and retain a high-performing veterinary team.
• Foster accountability, collaboration, and continuous improvement.
• Develop efficient systems to enhance patient care and client service.
• Lead performance management and ongoing training initiatives.
• Monitor KPIs and identify opportunities to improve hospital performance.
• Ensure an outstanding client experience and high standard of care.

Skills

People leadership

Strategic planning

Operational excellence

Communication

Coaching & mentoring

Change management

Vetspire experience

Education

CVPM credential

Tools

Vetspire practice management software

Job description

Job Description Practice ManagerH.E.A.L. Veterinary Hospital is seeking an experienced, engaging, and visionary Practive Manager to serve as a strategic partner to the practice owner and COO while leading the daily operations of our growing hospital. This is an outstanding opportunity for an accomplished veterinary leader who is passionate about developing people, strengthening culture, improving operational performance, and delivering an exceptional experience for patients, clients, and team members.

Why H.E.A.L. Veterinary Hospital? At H.E.A.L Veterinary Hospital, we believe exceptional patient care begins with an exceptional team. Our Practice Manager is a visible leader who inspires accountability, supports professional growth, champions collaboration, and helps shape the future of the practice. If you enjoy mentoring others, building high performing teams, and making a meaningful impact every day, we would love to meetyou.

Why DUMBO, New York? DUMBO offers award winning restaurants, waterfront parks, professional sports, arts, music, and an incredibly diverse community while offering endless opportunities for career growth, entertainment, and cultural experiences.

Key Responsibilities

• Provide strategic leadership for the day-to-day operations of the hospital.
• Partner with the practice owner and COO to establish priorities, drive growth, and achieve operational excellence.
• Recruit, hire, onboard, coach, mentor, and retain an exceptional veterinary team.
• Foster a culture of accountability, communication, collaboration, and continuous improvement.
• Develop efficient systems to enhance patient care, client service, and team productivity.
• Lead performance management, employee development, and ongoing training initiatives.
• Monitor key performance indicators and identify opportunities to improve hospital performance.
• Ensure an outstanding client experience while maintaining high standards of patient care.

Our Core Values

• Transparency and Trust — We build strong relationships through honesty, integrity, and open communication.
• Innovation and Excellence — We continually seek better ways to provide exceptional medicine and service.
• Compassionate Care — We care deeply for every patient, client, and team member.
• Patient Advocacy — We always act in the best interest of our patients.
• Comfort and Calm — We create an environment that promotes confidence, comfort, and healing.
• Connection and Community — We value meaningful relationships within our hospital and throughout ourcommunity.
• Personal and Professional Development — We invest in helping every team member grow personally andprofessionally.

Compensation Benefits

• Competitive compensation based on experience
• 401(k) retirement plan with a 100% employer match on employee contributions up to 4% of compensation, subject to plan eligibility requirements
• Eligibility for discretionary employer profit-sharing contributions, subject to plan terms
• Paid time off and paid holidays
• Continuing education allowance and paid CE days
• Reimbursement for New York State credentialing and license renewal fees
• Employee pet care discount
• Additional employer-sponsored benefits available through ADPNO WEEKENDS

Qualifications

• Minimum of 3 years of veterinary practice management experience required.
• Demonstrated success leading, coaching, and developing veterinary teams.
• Strong business acumen with experience improving operational efficiency and team performance.
• Excellent communication, organizational, and leadership skills.
• Experience with Vetspire practice management software preferred.
• Certified Veterinary Practice Manager (CVPM) credential preferred.

Ready to Lead? If you are an experienced veterinary leader looking for an opportunity to influence the future of a progressive, patient focused hospital while working alongside an outstanding team, we encourage you to apply.