Veterinary Practice Manager

Destination Pet; Aurora, Northern (CO, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Long & short-term disability

Life insurance

401k match

Pet Care discounts

Generous PTO

Career growth in a network

Job summary

Destination Pet is seeking a Veterinary Practice Manager for Dugan's Veterinary Hospital in Aurora, CO. You will lead daily clinic operations, supervise staff, manage the budget and payroll, and ensure top-tier client service across all touchpoints.

Ideal candidates bring 5+ years of P&L leadership in hospitality/retail, strong people skills, inventory experience, and excellent communication. Benefits include health coverage, retirement options, and a growth-focused startup mindset within a

Qualifications

• Five+ years in full P&L management responsibility in hospitality, service or retail.
• Proven leadership, people management and performance improvement.
• Experience with inventory control and accounts payable processes.
• Excellent communication and professional interaction with clients and staff.

Responsibilities

• Oversee daily clinic operations and staff scheduling.
• Hire, train, motivate, promote, counsel and, when needed, terminate staff.
• Manage budget, payroll, and cash handling; ensure deposits are timely.
• Ensure exceptional customer service and resolve complaints.
• Collaborate with Destination Pet support teams (HR, Marketing, Facilities, etc.).
• Maintain inventory levels and relationships with suppliers.
• Monitor safety, compliance with labor laws, and performance reviews.

Skills

People management

P&L management

Customer service

Inventory management

Communication skills

Microsoft Office

Education

BS/BA or CVT

Tools

Microsoft Office Suite

Database applications

Job description

## Veterinary Practice ManagerApply: Dugan's Veterinary Hospital- Aurora, CO: Full time: Posted Today: JR109007**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**The Practice Manager oversees the complete operations of the veterinary clinic. Responsibilities include managing daily operations, managing the team, overseeing customer service, inventory control, and managing the clinic budget.## We're looking for an experienced Practice Manager to lead our team at Dugan's Veterinary Hospital.## **REPORTS TO:** District Director## **PAY:** $65,000 - $70,000 Salary + quarterly bonus opportunities### ## **Core Responsibilities:*** ## Supports the mission, vision, culture and policies of Destination Pet* ## Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services* ## Collaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)* ## Ensure the cohesiveness of all aspects of pet care services and cross training where necessary* ## Manages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessary* ## Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget* ## Manages center payroll and ensures that payroll is approved in a timely manner* ## Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices* ## Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policies* ## Prepares and delivers annual performance reviews to team members* ## Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort* ## Resolves any and all customer and staff complaints* ## Actively manages center’s social media accounts through weekly postings and replying to customer comments* ## Creates, implements and executes local marketing programs to acquire new customers and grow sales* ## Attends community events and partners with local businesses to promote Destination Pet services* ## Maintains appropriate inventory of supplies - reorders and restocks as necessary* ## Monitors and manages all computer systems located in the center* ## Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates* ## Utilizes financial reports and statistics* ## Responsible for cash management, including accepting cash, checks, and credit card payments for services; and for end-of-day cash drawer balance* ## Ensures that bank deposits are completed as needed* ## Assists other team members as needed### ## **Expertise & Experience:*** ## BS/BA or CVT is a plus.* ## Must be a passionate team player and a strong motivator.* ## Must have a strong background in driving performance excellence through strong people management.* ## Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.* ## Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.* ## Proficiency in computer applications including Microsoft Office Suite and database applications.* ## Ability to multi-task with strong time management skills.* ## Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.* ## Excellent oral presentation, writing, and analytical skills.* ## Strong interpersonal, communication, and motivational skills.* ## Must have exceptional strong customer service experience and skills.* ## Veterinary experience required.* ## Must have experience in managing inventory and accounts payable.### ## **Physical Requirements:*** ## Must be able to work evenings, weekends, and holidays.* ## Must frequently lift 40 pounds.* ## Must be able to be on feet for the duration of your shift.* ## Must be able to stand, walk and climb stairs frequently.* ## Must be able to work on computer system and work multi-line telephones.* ## Must be able to handle dogs on leashes.* ## Must be able to work in an environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions.### ## **Perks:*** ## Health, vision, dental, long & short-term disability, and life insurance* ## A start-up mentality company with stable funding* ## 401k match* ## Pet Care discounts* ## Generous PTO* ## Opportunity to grow your career with a network of like-minded professionals