Customer Service Representative (Flexible Working Hours)

Destination Pet; Aurora (CO); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Dugan's Veterinary Hospital in Aurora, CO is seeking a Customer Service Representative to be the first point of contact, handling client communications, appointment coordination, and payments with warmth and professionalism.

This part-time CSR role offers flexible hours, telehealth options, dailyPay access, and competitive starting wage of $20 per hour DOE plus tips, with opportunities to grow in a friendly pet-care team.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.
• A professional appearance and demeanor, with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service

Communication

Multitasking

Computers

Tools

Practice management software

Job description

## Customer Service Representative (Flexible Working Hours)Apply: Dugan's Veterinary Hospital- Aurora, CO: Part time: Posted Today: JR108695**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.We’re currently sniffing out our next**Customer Service Representative**at *Dugan's Veterinary Hospital.*At **Dugan's Veterinary Hospital**, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished **Client Service Representative (CSR)** to join our dedicated team and help us deliver customer excellence with each client and patient. Perks & Pay:Telehealth, 401k and Pet InsurancePay starts at **$20.00/hour DOE + tips**Access your earned wages anytime with **DailyPay.**Reporting To:General Manager What You Bring to the Table:* Previous experience in a client service role (veterinary or healthcare preferred)* Exceptional communication, interpersonal, and organizational skills* Strong attention to detail and ability to multitask in a fast-paced environment* Proficiency with computers and, ideally, practice management software* A professional appearance and demeanor, with genuine compassion for pets and their owners What You'll Be Doing (Besides Making Furry Friends for Life):* Welcome clients and patients with warmth, professionalism, and empathy* Answer phone calls and emails promptly while providing accurate information* Manage appointment scheduling and maintain efficient client flow* Process payments and maintain precise client and patient records* Collaborate closely with veterinarians and medical staff to support patient care* Handle client concerns with discretion, understanding, and problem-solving skills* Uphold our hospital’s standards for client confidentiality and service excellence* Other duties as assigned**Why Join Dugan's Veterinary Hospital?*** A refined, team-oriented environment dedicated to client satisfaction and patient care* Competitive compensation and comprehensive benefits* Opportunities for professional development and continuing education* Employee discounts for veterinary services and productsIf you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the **Dugan's Veterinary Hospital** team.