Veterinary Practice Manager

destinationpet; Aurora (CO); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401k match

Pet Care discounts

Generous PTO

Job summary

Destination Pet is seeking an experienced Practice Manager to oversee operations of Dugan's Veterinary Hospital. You will lead a team, manage client service, inventory, and the clinic budget while ensuring safety and compliance.

The role reports to the District Director and offers a salary in the $65,000–$70,000 range plus quarterly bonuses. Ideal candidates will have veterinary industry experience, strong people management skills, and a track record of improving service delivery and

Qualifications

• BS/BA or CVT is a plus.
• Five+ years of full P&L management responsibility, preferably in hospitality, service or retail.
• Experience driving performance through strong people management and leadership.
• Proven problem-solving, sound judgment, confidentiality and professional interaction with staff, clients and the public.
• Proficiency with Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management and meeting deadlines.
• Excellent written and oral communication, analytical skills and interpersonal abilities.
• Veterinary experience and inventory/accounts payable management experience a plus.

Responsibilities

• Oversee daily operations of the veterinary clinic and manage the team.
• Ensure exceptional customer service through personal contact, training and issue resolution.
• Collaborate with Destination Pet support staff (Operations, HR, Marketing, Facilities, Legal).
• Oversee staff scheduling, payroll, performance reviews and budget compliance.
• Ensure center compliance with federal/local labor laws and safety policies.
• Drive local marketing and community engagement to grow client base and sales.
• Manage inventory, vendor relations and accounts payable.
• Maintain financial reports and contribute to strategic planning.

Skills

People management

Financial oversight

Customer service

Communication

Time management

Problem solving

Staff training

Leadership

Education

BS/BA or CVT

Tools

Microsoft Office

Database applications

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

The Practice Manager oversees the complete operations of the veterinary clinic. Responsibilities include managing daily operations, managing the team, overseeing customer service, inventory control, and managing the clinic budget. We're looking for an experienced Practice Manager to lead our team at Dugan's Veterinary Hospital.

REPORTS TO: District Director

PAY: $65,000 - $70,000 Salary + quarterly bonus opportunities

Core Responsibilities:

• Supports the mission, vision, culture and policies of Destination Pet
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
• Collaborate with Destination Pet support staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary
• Manages all staff at clinic - hires, motivates, trains, promotes, counsels, and terminates when necessary
• Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget
• Manages center payroll and ensures that payroll is approved in a timely manner
• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices
• Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety related policies
• Prepares and delivers annual performance reviews to team members
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort
• Resolves any and all customer and staff complaints
• Actively manages center's social media accounts through weekly postings and replying to customer comments
• Creates, implements and executes local marketing programs to acquire new customers and grow sales
• Attends community events and partners with local businesses to promote Destination Pet services
• Maintains appropriate inventory of supplies - reorders and restocks as necessary
• Monitors and manages all computer systems located in the center
• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates
• Utilizes financial reports and statistics
• Responsible for cash management, including accepting cash, checks, and credit card payments for services; and for end-of-day cash drawer balance
• Ensures that bank deposits are completed as needed
• Assists other team members as needed

Expertise & Experience:

• BS/BA or CVT is a plus.
• Must be a passionate team player and a strong motivator.
• Must have a strong background in driving performance excellence through strong people management.
• Five+ years in full P&L management responsibility preferably in hospitality, service and/or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary experience required.
• Must have experience in managing inventory and accounts payable.

Physical Requirements:

• Must be able to work evenings, weekends, and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet for the duration of your shift.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to work on computer system and work multi-line telephones.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant, sanitation chemicals, animal dander and excretions.

Perks:

• Health, vision, dental, long & short-term disability, and life insurance
• A start-up mentality company with stable funding
• 401k match
• Pet Care discounts
• Generous PTO
• Opportunity to grow your career with a network of like-minded professionals

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Op