Veterinary Patient Services Coordinator - Hospital Ops

Washington State University; Washington; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid sick and vacation leave

Paid holidays

Medical, dental, life and disability保险

Retirement

Deferred compensation

Training and development

Employee tuition waiver

Job summary

Washington State University’s College of Veterinary Medicine seeks Patient Services Coordinators to support the Veterinary Teaching Hospital's specialty services, including Orthopedic Surgery, Cardiology, and Emergency Services. You will serve as the primary liaison among clients, referring veterinarians, and hospital staff, coordinating patient and client care and ensuring smooth day-to-day operations.

This full-time, 12-month position offers an overtime-eligible schedule with a salary in the

Qualifications

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Responsibilities

• Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel
• Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies
• Coordinate interdepartmental service consultations and case transfers, as directed by primary clinicians
• Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services
• Provide cross-training and backup support to other Patient Services Coordinators as needed
• Support orientation of new interns, residents, students, and staff by assisting with clerical procedures and preparing orientation materials
• Communicate hospital services, charges, fees, and policies clearly and professionally to the public

Skills

Office experience

Customer service

Education

High school diploma or equivalent

Job description

Washington State University’s College of Veterinary Medicine seeks Patient Services Coordinators to support the Veterinary Teaching Hospital's specialty services, including Orthopedic Surgery, Cardiology, and Emergency Services. You will serve as the primary liaison among clients, referring veterinarians, and hospital staff, coordinating patient and client care and ensuring smooth day-to-day operations.

This full-time, 12-month position offers an overtime-eligible schedule with a salary in the