Patient Services Coordinator | College of Veterinary Medicine

Washington State University; Pullman (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Washington State University’s College of Veterinary Medicine seeks Patient Services Coordinators to support multiple specialty services within the Veterinary Teaching Hospital in Pullman, WA. You will be the primary liaison among clients, referring veterinarians, and hospital staff, coordinating patient care and scheduling in busy specialty areas.

Ideal candidates have a high school diploma with office experience (healthcare preferred) and the ability to multitask across clinics.

Qualifications

• High school diploma or equivalent with 3 years general office experience or 2 years in healthcare office.
• Experience coordinating clients and clinicians preferred.
• Experience with medical terminology preferred.
• Ability to multitask in a changing workflow.

Responsibilities

• Act as the primary point of contact between clients, referring veterinarians, the public, and hospital personnel.
• Communicate with clients and veterinarians regarding hospitalized patients, follow-up care, and hospital policies.
• Coordinate interdepartmental service consultations and case transfers as directed by primary clinicians.
• Assist with scheduling, patient flow coordination, and daily operational support within assigned service areas.
• Provide cross-training and backup support to other PSCs as needed.
• Support orientation of new interns, residents, students, and staff by assisting with clerical procedures.

Skills

General office coordination

Customer service

Education

High school diploma or equivalent + 3 years general office OR 2 years healthcare office

Job description

**The Opportunity:**The College of Veterinary Medicine at Washington State University is recruiting Patient Services Coordinators (PSCs) to support multiple specialty services within the Veterinary Teaching Hospital, including but not limited to **Orthopedic Surgery, Cardiology, and Emergency Services**. Patient Services Coordinators serve as a vital link between clients, referring veterinarians, the general public, and hospital personnel. In this role, you will coordinate and support patient and client care needs while helping ensure smooth day-to-day operations within assigned service areas. Positions may focus on a primary specialty while also providing cross-coverage and backup support to other services to ensure seamless service delivery and continuity of care. Key Responsibilities:* Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel* Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies* Coordinate interdepartmental service consultations and case transfers, as directed by primary clinicians* Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services* Provide cross-training and backup support to other Patient Services Coordinators as needed* Support orientation of new interns, residents, students, and staff by assisting with clerical procedures and preparing orientation materials* Communicate hospital services, charges, fees, and policies clearly and professionally to the public**Additional Information:**This is a **full time** (100**%** FTE), **permanent** position. This position is overtime **eligible.** **Monthly Salary:**$3,738 to $4,980 | Range 41 (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. **Benefits:**WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.**Required Qualifications:*** High school graduation or equivalent AND three (3) years of general office experience or two (2) years of office or customer service experience in a healthcare setting; OR equivalent education/experience.**Preferred Qualifications:*** Experience working in veterinary clinic/setting.* Experience providing coordination and support activities to clients and clinicians.* Experience with use of medical terminology.* Experience with reading and scanning medical records for key words and information.* Strong ability to multi-task or adjust to a changing workflow throughout the day.**Position Sponsorship Eligibility:**Not eligible for work visa sponsorship **About the College** -College of Veterinary Medicine | Washington State University **Area/College:** College of Veterinary Medicine **Department Name:** Veterinary Teaching Hospital **Location:** Pullman, WA **Application Instructions:**Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter* **External candidates**, upload all documents in the “Application Document” section of your application.* **Current WSU Employees (internal candidates)**, before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.* Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.* Reference contact information will be requested later in the recruitment process through Workday.**Background Check:**This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.**Time Type:**Full time**Position Term:**12 MonthWashington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].