Patient Services Coordinator | College of Veterinary Medicine

Washington State University; Washington; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid sick and vacation leave

Paid holidays

Medical, dental, life and disability保险

Retirement

Deferred compensation

Training and development

Employee tuition waiver

Job summary

Washington State University’s College of Veterinary Medicine seeks Patient Services Coordinators to support the Veterinary Teaching Hospital's specialty services, including Orthopedic Surgery, Cardiology, and Emergency Services. You will serve as the primary liaison among clients, referring veterinarians, and hospital staff, coordinating patient and client care and ensuring smooth day-to-day operations.

This full-time, 12-month position offers an overtime-eligible schedule with a salary in the

Qualifications

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Responsibilities

• Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel
• Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies
• Coordinate interdepartmental service consultations and case transfers, as directed by primary clinicians
• Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services
• Provide cross-training and backup support to other Patient Services Coordinators as needed
• Support orientation of new interns, residents, students, and staff by assisting with clerical procedures and preparing orientation materials
• Communicate hospital services, charges, fees, and policies clearly and professionally to the public

Skills

Office experience

Customer service

Education

High school diploma or equivalent

Job description

Date of Application Deadline

Online applications must be received before 11:59pm on November 22, 2026. If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s)

284F-YN_CS_NPS - Patient Services Coordinator

Business Title

Patient Services Coordinator | College of Veterinary Medicine

Employee Type

Classified

Position Details

The Opportunity

The College of Veterinary Medicine at Washington State University is recruiting Patient Services Coordinators (PSCs) to support multiple specialty services within the Veterinary Teaching Hospital, including but not limited to Orthopedic Surgery, Cardiology, and Emergency Services. Patient Services Coordinators serve as a vital link between clients, referring veterinarians, the general public, and hospital personnel. In this role, you will coordinate and support patient and client care needs while helping ensure smooth day-to-day operations within assigned service areas. Positions may focus on a primary specialty while also providing cross-coverage and backup support to other services to ensure seamless service delivery and continuity of care.

Key Responsibilities

• Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel
• Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies
• Coordinate interdepartmental service consultations and case transfers, as directed by primary clinicians
• Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services
• Provide cross-training and backup support to other Patient Services Coordinators as needed
• Support orientation of new interns, residents, students, and staff by assisting with clerical procedures and preparing orientation materials
• Communicate hospital services, charges, fees, and policies clearly and professionally to the public

Additional Information

This is a full time (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary

$3,738 to $4,980 | Range 41 (Steps A-M) | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

Required Qualifications

• High school graduation or equivalent AND three (3) years of general office experience or two (2) years of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Preferred Qualifications

• Experience working in veterinary clinic/setting.
• Experience providing coordination and support activities to clients and clinicians.
• Experience with use of medical terminology.
• Experience with reading and scanning medical records for key words and information.
• Strong ability to multi-task or adjust to a changing workflow throughout the day.

Position Sponsorship Eligibility

Not eligible for work visa sponsorship

About The College

College of Veterinary Medicine | Washington State University

Area/College

College of Veterinary Medicine

Department Name

Veterinary Teaching Hospital

Location

Pullman, WA

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type

Full time

Position Term

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/