Veterinary Patient Care Coordinator

MEININGER Hotels; Newark (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary hospital is seeking an experienced Veterinary Patient Care Coordinator in Newark, Delaware. This role involves facilitating patient care, managing communications, and ensuring a high-quality experience for clients and pets. Benefits include pet insurance, career advancement opportunities, and a family-like work culture.

Benefits

Pet Insurance

Education Allowances

Flexible Schedules

Paid Time Off

Qualifications

• Experience in veterinary care coordination preferred.
• Strong communication and teamwork skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Liaise between front and back of the hospital, facilitating client/patient flow.
• Monitor waiting and exam rooms, assist clients, and manage communications.
• Coordinate patient flow and manage hospital census effectively.

Skills

Communication

Teamwork

Patient Care Coordination

Job description

BluePearl Pet Hospital is seeking an experienced Veterinary Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital.

Are you committed and passionate about enriching lives through remarkable care for pets?

Do you thrive in a fast-paced, dynamic, and rewarding work environment?

Are you a team player who enjoys working together to provide quality care for pets?

Pay: $22.00 - $31.00 / hour

This pay band is a starting point and is dependent on experience and advancement through leveling system.

As a Veterinary Patient Care Coordinator, you will:

1. Act as a liaison between the front and back of the hospital by facilitating client/patient flow, triaging calls, and coordinating communication.
2. Monitor waiting and exam rooms, assist with refreshments and marketing materials, and update clients on wait times and patient status.
3. Coordinate patient flow between multiple specialties and manage hospital census.
4. Facilitate discharge appointments and perform patient discharges in coordination with the technical team.
5. Manage patient discharge/visit boards and exam rooms to ensure timely and comfortable visits and discharges.
6. Check message bins, triage messages, and facilitate solutions for clients.
7. Handle patient care calls from the public and follow-up with ER clients for feedback.

Why BluePearl?

• We are passionate about pets, offering pet insurance, discounts on treatments, procedures, and food.
• We support your growth through skill-based leveling, leadership development, and career advancement opportunities.
• We provide continuous learning through education allowances, free sessions, and access to extensive medical journals.
• Your health and well-being are valued, with benefits including insurance options, parental leave, flexible schedules, 401k, paid time off, and a regional social worker support.
• We foster a family-like culture committed to respect, dignity, and diversity, and are an equal opportunity employer.