Veterinary Patient Care Coordinator

BluePearl Pet Hospital; Newark (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in veterinary services is seeking a Veterinary Patient Care Coordinator to enhance client and patient experiences. This role involves facilitating communication between clients and medical staff, ensuring efficient patient flow, and providing exceptional care in a dynamic environment. Join a passionate team dedicated to enriching the lives of pets and their owners.

Benefits

Medical, dental, and vision insurance

401k and retirement planning

Flexible work schedules

Paid time off and floating holiday plans

Continuing education allowance

Trupanion pet insurance discounts

Qualifications

• Experience in a veterinary or healthcare setting preferred.
• Strong communication and customer service skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Act as a liaison between clients and staff to facilitate patient flow.
• Coordinate client/doctor communication and perform follow-up calls.
• Monitor waiting room clients and manage discharge appointments.

Skills

Communication

Teamwork

Customer Service

Job description

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BluePearl Pet Hospital is seeking an experienced Veterinary Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital.

• Are you committed and passionate about enriching lives through remarkable care for pets?
• Do you thrive in a fast-paced, dynamic, and rewarding work environment?
• Are you a team player who enjoys working together on a team to provide quality care for pets?

Pay: $22.00 - $31.00 / hour

This pay band is a starting point and is dependent on experience and advancement through leveling system.

As a Veterinary Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Responsibilities include:

1. Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
2. Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
3. Coordinate patient flow between multiple specialties
4. Manage Cornerstone hospital census
5. Facilitate discharge appointments for all services
6. Perform patient discharges in coordination with the technical team
7. Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
8. Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
9. Receive and address patient care telephone calls from the general public
10. Call previous day's ER clients for follow-up feedback for both locations

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Veterinary Services