Veterinary Hospital Shift Lead: Lead Pet Care & Team

Bfcareers; Cambridge (MA); On-site; USD 2,803,000 - 3,582,000; Full time

Benefits offered by this job

Health insurance

401(k) and retirement plans

Paid time off

Continuing education allowance

Flexible spending accounts

Health savings account

Job summary

Banfield Pet Hospital is seeking a Veterinary Hospital Shift Lead to support the Practice Manager, lead daily operations, and ensure exceptional client and patient experiences. You will also perform Client Services Coordinator and Veterinary Assistant duties when needed.

The Shift Lead will help guide the team to maximize productivity, promote Banfield protocols, and maintain a culture aligned with our Five Principles while delivering quality care.

Qualifications

• Minimum two years of veterinary hospital experience.
• High School Diploma preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced hospital environment.

Responsibilities

• Supervise hospital team when needed and support Practice Manager.
• Ensure high-quality client and patient experiences.
• Assist in scheduling associates to meet client needs.
• Maintain adherence to Banfield policies and promote brand culture.
• Provide client education on wellness plans and hospital services.

Skills

Leadership/supervision

Client service excellence

Communication skills

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital is seeking a Veterinary Hospital Shift Lead to support the Practice Manager, lead daily operations, and ensure exceptional client and patient experiences. You will also perform Client Services Coordinator and Veterinary Assistant duties when needed.

The Shift Lead will help guide the team to maximize productivity, promote Banfield protocols, and maintain a culture aligned with our Five Principles while delivering quality care.