Veterinary Hospital Operations Manager

BluePearl; Pittsburgh (Allegheny County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k and retirement planning

Parental leave benefits

Flexible work schedules

Paid time off and floating holiday

Job summary

BluePearl Pet Hospital in Pittsburgh North is seeking a Service Practice Manager to lead daily hospital operations, develop team members, and foster a positive team culture. You will report to the Practice Manager and drive patient care excellence across departments.

The role requires a Bachelor’s in Business or related field, 4 years of veterinary hospital experience (3 in clinical care), and 2 years in supervision. A strong focus on leadership and team training is essential.

Qualifications

• Bachelor’s degree or equivalent combination of education, training and experience.
• 4 years of relevant experience in a veterinary hospital with 3 years directly providing clinical patient care.
• 2 years of supervisory experience.

Responsibilities

• Provides leadership and support for daily operations involving Managers, Supervisors, and Associates in patient care operations.
• Supports Patient Care leaders with escalated issues, including formal disciplinary action (e.g., final warnings, PIPs, terminations).
• Manages compensation approvals for non-clinician Patient Care Associates.
• Collaborates with local Training Coordinator in supervising the Veterinary Technician extern program.
• Approves and oversees implementation of Patient Care hospital SOPs.
• Organizes and leads meetings.
• Oversees OSHA and risk management initiatives in partnership with the Assistant Practice Manager and BluePearl Safety team.
• Collaborates with the Divisional Nursing Partner and local Training Coordinator(s) to implement medical initiatives and patient care leveling programs.
• Addresses moderate client medical complaints in partnership with the Client Experience team to support medical excellence and client satisfaction.
• Partners with Talent Acquisition to recruit, interview and hire new associates.

Skills

Leadership

Time management

Organizational skills

Communication

Team training

Education

Bachelor’s degree in Business or related field

4 years veterinary hospital experience (3 years clinical)

2 years supervisory experience

Job description

BluePearl Pet Hospital in Pittsburgh North is seeking a Service Practice Manager to lead daily hospital operations, develop team members, and foster a positive team culture. You will report to the Practice Manager and drive patient care excellence across departments.

The role requires a Bachelor’s in Business or related field, 4 years of veterinary hospital experience (3 in clinical care), and 2 years in supervision. A strong focus on leadership and team training is essential.