Veterinary Service Practice Manager

BluePearl; Pittsburgh (Allegheny County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k and retirement planning

Parental leave benefits

Flexible work schedules

Paid time off and floating holiday

Job summary

BluePearl Pet Hospital in Pittsburgh North is seeking a Service Practice Manager to lead daily hospital operations, develop team members, and foster a positive team culture. You will report to the Practice Manager and drive patient care excellence across departments.

The role requires a Bachelor’s in Business or related field, 4 years of veterinary hospital experience (3 in clinical care), and 2 years in supervision. A strong focus on leadership and team training is essential.

Qualifications

• Bachelor’s degree or equivalent combination of education, training and experience.
• 4 years of relevant experience in a veterinary hospital with 3 years directly providing clinical patient care.
• 2 years of supervisory experience.

Responsibilities

• Provides leadership and support for daily operations involving Managers, Supervisors, and Associates in patient care operations.
• Supports Patient Care leaders with escalated issues, including formal disciplinary action (e.g., final warnings, PIPs, terminations).
• Manages compensation approvals for non-clinician Patient Care Associates.
• Collaborates with local Training Coordinator in supervising the Veterinary Technician extern program.
• Approves and oversees implementation of Patient Care hospital SOPs.
• Organizes and leads meetings.
• Oversees OSHA and risk management initiatives in partnership with the Assistant Practice Manager and BluePearl Safety team.
• Collaborates with the Divisional Nursing Partner and local Training Coordinator(s) to implement medical initiatives and patient care leveling programs.
• Addresses moderate client medical complaints in partnership with the Client Experience team to support medical excellence and client satisfaction.
• Partners with Talent Acquisition to recruit, interview and hire new associates.

Skills

Leadership

Time management

Organizational skills

Communication

Team training

Education

Bachelor’s degree in Business or related field

4 years veterinary hospital experience (3 years clinical)

2 years supervisory experience

Job description

BluePearl Pet Hospital is seeking a Service Practice Manager to join our team in our Pittsburgh North Hospital. This individual will report directly to the Practice Manager and play an important role in supporting daily hospital operations, developing team members, and fostering a positive team culture. The ideal candidate will have a passion for veterinary medicine and the ability to motivate, engage, and train a team of veterinary professionals.

• Are you a passionate leader who is ready to make a difference?

• Do you have excellent time management, follow through and organizational skills?

• Do you love building successful teams who provide premier customer service and patient care?

As a Service Practice Manager you will:

• Provides leadership and support for daily operations involving Managers, Supervisors, and Associates in patient care operations.

• Supports Patient Care leaders with escalated issues, including formal disciplinary action (e.g., final warnings, PIPs, terminations).

• Manages compensation approvals for non-clinician Patient Care Associates.

• Collaborates with local Training Coordinator in supervising the Veterinary Technician extern program.

• Approves and oversees implementation of Patient Care hospital standard operating procedures (SOP).

• Organizes and leads meetings.

• Oversees OSHA and risk management initiatives in partnership with the Assistant Practice Manager and BluePearl Safety team.

• Collaborates with the Divisional Nursing Partner and local Training Coordinator(s) to

• implement medical initiatives and patient care leveling programs.

• Addresses moderate client medical complaints in partnership with the Client Experience team to support medical excellence and client satisfaction.

• Partners with Talent Acquisition to recruit, interview and hire new associates.

• Partners with assigned P&O Business Partner and senior leadership to understand and ensure compliance with applicable federal and local labor laws as associate relations matters arise.

• Oversee Patient Safety Liaison and Blood Bank initiatives and expenditures.

• Oversees and approves onsite clinical research initiatives in collaboration with Medical Director.

• Oversees and approves onsite exotic treatments and services in collaboration with Medical Directors.

• Provides back-up support for clinician payroll processing.

• Processes and manages PIMS update/change requests.

• Assists Practice Manger planning and managing hospital budgets, including capital expenditures and departmental spending.

• Oversees monthly governance preparation, labor cost management, and departmental revenues.

• Partners with Assistant Practice Manager on engagement spending and capital expenditure approvals.

• Assigns work clearly, sets objectives and measures, monitors process and results, designs feedback loops into assigned tasks.

• Collaborates and works with all levels of associates.

• Manages multiple tasks within scope of work.

• Other job duties as assigned.

Education and Experience:

• Bachelor’s degree in Business, related field, or equivalent combination of education, training, and experience.

• 4 years of relevant experience in veterinary hospital with 3 years directly providing clinical patient care.

• 2 years of supervisory experience.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.

• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.

• Parental leave benefits

• Flexible work schedules

• 401k and retirement planning

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans

• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.