Veterinary Hospital Operations Leader

NVA; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full-Time hourly position

Competitive pay based on experience

Medical, dental, and vision insurance

Mental health support resources

401(k) with company match

Generous paid time off

Continuing education support

Employee pet care discounts

Work-life balance and career growth

Job summary

Stonecrest Animal Hospital in Phoenix, AZ, is seeking an Associate Hospital Manager to join the hospital leadership team. You will help drive operational excellence, engage the team, and ensure high-quality patient care, working on-site with the Hospital Manager and Managing Veterinarian.

The role requires strong leadership, scheduling, budgeting, and customer-service skills, with a focus on creating a positive workplace culture and delivering exceptional client experiences.

Qualifications

• Bachelor's degree preferred.
• 2+ years of leadership or supervisory experience in veterinary, healthcare, retail, hospitality, or other customer-service environments.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with scheduling, labor management, budgeting, and day-to-day operations.
• Proven ability to coach teams, build relationships, and deliver exceptional customer service.

Responsibilities

• Support daily hospital operations, staffing, and workflow management.
• Assist with employee scheduling and labor management to meet goals.
• Establish and monitor hospital goals, KPIs, and team objectives.
• Champion continuous improvement and share best practices.

Skills

Leadership

Scheduling

Budgeting

Customer service

Communication

Problem-solving

Team coaching

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Job description

Stonecrest Animal Hospital in Phoenix, AZ, is seeking an Associate Hospital Manager to join the hospital leadership team. You will help drive operational excellence, engage the team, and ensure high-quality patient care, working on-site with the Hospital Manager and Managing Veterinarian.

The role requires strong leadership, scheduling, budgeting, and customer-service skills, with a focus on creating a positive workplace culture and delivering exceptional client experiences.