Veterinary Hospital Operations Leader

National Veterinary Associates; Oxford (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Pampered Paws Animal Hospital in Oxford, MS is seeking a Veterinary Hospital Manager to lead our growing team. You will drive patient care quality, client service, and hospital profitability while shaping a positive, collaborative culture on-site.

As Hospital Manager, you will own P&L, oversee operations, schedules, payroll, inventory, and costs, and collaborate with the Managing Veterinarian to forecast needs. Regular on-site presence is a requirement.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3–5 years of experience in a managerial role, including customer service.
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Skills

Leadership

Customer service

Education

Bachelor's degree in business or related field

Job description

Pampered Paws Animal Hospital in Oxford, MS is seeking a Veterinary Hospital Manager to lead our growing team. You will drive patient care quality, client service, and hospital profitability while shaping a positive, collaborative culture on-site.

As Hospital Manager, you will own P&L, oversee operations, schedules, payroll, inventory, and costs, and collaborate with the Managing Veterinarian to forecast needs. Regular on-site presence is a requirement.