Veterinary Hospital Manager – Growth & Operations

Vicar Operating, Inc. dba VCA; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/dental benefits

Pet care discounts

Job summary

VCA Osterville Veterinary Clinic is seeking an experienced Hospital Manager to lead clinical, technical and administrative teams, driving quality patient care and superior client service. Work with the Regional Management team and Medical Director to ensure profitable hospital operations.

The role requires oversight of staff hiring, budget planning, and operational excellence, with a focus on growth and exceptional service in a trusted community practice.

Qualifications

• 2 to 3 years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
• Review the P&L Report monthly to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
• Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
• Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Skills

Customer service

Budget management

Sales and marketing

Communication skills

Decision making and delegation

Professional demeanor

Client and pet respect

Job description

VCA Osterville Veterinary Clinic is seeking an experienced Hospital Manager to lead clinical, technical and administrative teams, driving quality patient care and superior client service. Work with the Regional Management team and Medical Director to ensure profitable hospital operations.

The role requires oversight of staff hiring, budget planning, and operational excellence, with a focus on growth and exceptional service in a trusted community practice.