Experienced Veterinary Hospital Manager

VCA Animal Hospitals; Osterville (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Employee pet discounts

Job summary

VCA Osterville Veterinary Clinic is seeking an experienced Hospital Manager to lead our Osterville team. The role oversees veterinary, technical and administrative staff, drives patient care quality, and ensures superior client service within a profitable operation.

You will partner with the Regional Management team and Medical Director to mentor staff, manage budgets, and grow the practice while upholding our mission of high‑quality care for pets and their owners.

Qualifications

• 2 to 3 years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility, and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

Responsibilities

• Direct and develop the veterinary, technical and administrative staff toward the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with approval of the Regional Management team.
• Review the P&L Report monthly to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap‑ex expenditures) and participate in the evaluation process with the Regional Management team.
• Model an owner mentality in the hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary time to accomplish the required responsibilities and ensure smooth operation.
• Minimize patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical records and ensure all logs are kept up to date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Skills

Customer service

Budget management

Sales & marketing

Communication

Decision making & delegation

Client & pet focus

Multitasking

Job description

We are seeking a highly experienced Veterinary professional to join our leadership team as Hospital Manager at VCA Osterville Veterinary Clinic. This practice has been a staple in the Osterville and surrounding communities for many years.

The role demands a leader with interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to clients, their pets and referring veterinarians.

The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business Development. Strong financial and operational acumen will be put to good use.

The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice, including mentoring staff, overseeing business operations, ensuring growth and profitability, and supporting the mission of delivering high quality patient care and exceptional client service.

Skills and Qualifications

• 2 to 3 years of customer service and financial budget management experience.
• Knowledge of sales and marketing techniques.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• The ability to make decisions, delegate responsibility, and achieve results with hospital team members.
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
• Respect for and willingness to work with clients and their pets.
• Must be able to handle multiple tasks and deal with an environment of changing priorities.

Job Responsibilities

• Direct and develop the veterinary, technical and administrative staff toward the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with approval of the Regional Management team.
• Review the P&L Report monthly to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap‑ex expenditures) and participate in the evaluation process with the Regional Management team.
• Model an owner mentality in the hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary time to accomplish the required responsibilities and ensure smooth operation.
• Minimize patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
• Maintain client/patient medical records and ensure all logs are kept up to date through established protocols; assist colleagues in follow-up and future management of the patient.
• Supervise the administration and case review of client medical complaints.
• Positively represent the hospital and VCA in the professional community and to the general public.

Benefits

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.