Veterinary Hospital Manager

NVA Equine; Watsonville (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

East Lake Animal Clinic in Watsonville, CA is seeking a Veterinary Hospital Manager to lead a growing team and drive top-tier patient care and client service. You will partner with the Managing Veterinarian to ensure efficient, profitable hospital operations and cultivate a culture of excellence and compassion.

As a Hospital Manager, you will oversee planning, scheduling, costs, and technology initiatives while maintaining licensure and ensuring in-person interaction with clients and staff.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3-5 years in a managerial role, including customer service experience.
• Experience in hospital, retail, or service-based settings with increasing responsibility is a plus.

Responsibilities

• Own the hospital's P&L and drive financial performance.
• Collaborate with regional leadership to forecast needs.
• Oversee accounts receivable and manage inventory and costs.
• Manage payroll and labor scheduling to optimize efficiency.
• Champion process improvements and best practices across teams.
• Lead client service, operations, and administrative workflows.

Skills

Leadership

P&L management

Customer service

Education

Bachelor's degree in business

Job description

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? East Lake Animal Clinic i s seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus