Veterinary Front Desk Specialist | Client & Pet Care

Socket.dev; Wayne (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401k / Retirement Plan

Life Insurance

Paid Time Off

Disability

Training & Development

Tuition assistance

Uniform allowance

Pet care discounts

Job summary

Companion Veterinary Hospital in Wayne, New Jersey, is seeking a compassionate Client Service Representative for a full-time, front-desk role. You will greet clients, schedule appointments, answer inquiries, and support the veterinary team to ensure smooth patient flow and excellent client service.

The role emphasizes teamwork, punctuality, and friendly, professional communication in a fast-paced environment. Cross-training and growth are valued within a supportive hospital culture.

Qualifications

• Excellent interpersonal and customer service skills.
• Previous veterinary receptionist, CSR, veterinary assistant, or veterinary hospital experience strongly preferred.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming atmosphere.
• Schedule appointments, surgeries, and procedures to optimize staff utilization.
• Answer phone calls and inquiries, provide service and policy information.
• Manage client check-ins; verify patient information and update records.
• Process payments and provide detailed invoices and receipts.
• Coordinate check-out, follow-up appointments, and post-operative care instructions.
• Maintain accurate electronic and paper records and handle admin tasks.
• Educate clients about preventive care, vaccines, and medications.
• Collaborate with veterinarians and staff to ensure smooth patient flow.

Skills

Interpersonal skills

Customer service

Veterinary receptionist experience

Multitasking

Team collaboration

Tools

Practice management software

Microsoft Office

Job description

Companion Veterinary Hospital in Wayne, New Jersey, is seeking a compassionate Client Service Representative for a full-time, front-desk role. You will greet clients, schedule appointments, answer inquiries, and support the veterinary team to ensure smooth patient flow and excellent client service.

The role emphasizes teamwork, punctuality, and friendly, professional communication in a fast-paced environment. Cross-training and growth are valued within a supportive hospital culture.