Veterinary Front Desk Navigator — Care, Coordination, Growth

Pets N Vets Animal Hospital; Chino Hills (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care for you and

Job summary

Pets N Vets Animal Hospital is hiring a Receptionist in Chino Hills, CA. You will be the front-line face, greeting clients, handling calls, scheduling appointments, and processing payments while ensuring accurate medical records and friendly service.

You’ll educate clients on preventive care and hospital services, supporting a cooperative team. A flexible schedule, including some weekends and holidays, is required, with mentorship and room for professional growth.

Qualifications

• Experience with veterinary software preferred.
• Flexible schedule including weekends and holidays.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure seamless care coordination: maintain accurate records, manage appointments, handle transactions.
• Advocate for pet health: educate clients on preventive care and hospital services.
• Embody compassion and empathy: provide a calming presence and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Flexibility

Tools

Veterinary software

Job description

Pets N Vets Animal Hospital is hiring a Receptionist in Chino Hills, CA. You will be the front-line face, greeting clients, handling calls, scheduling appointments, and processing payments while ensuring accurate medical records and friendly service.

You’ll educate clients on preventive care and hospital services, supporting a cooperative team. A flexible schedule, including some weekends and holidays, is required, with mentorship and room for professional growth.