Veterinary Front Desk Manager: Lead Client Care

Innovetive Petcare; Melrose (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

401K with company match

CE allowance

Job summary

Melrose Animal Clinic in Melrose, MA is seeking an experienced Front Desk Manager to lead the client care team and oversee daily front office operations in a fast-paced veterinary setting. You will manage scheduling, coordinate with veterinarians and staff, and uphold outstanding client service.

The role requires leadership, strong communication, and multitasking abilities, with a focus on accurate data entry and efficient workflow. Competitive pay and benefits offered.

Qualifications

• Previous veterinary front office experience required.
• Leadership or supervisory experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Lead, coach, and support the front desk/client care team in daily operations.
• Oversee scheduling to ensure coverage and workflow efficiency.
• Greet clients and patients with professional service and manage high-volume phone lines.
• Train staff to handle routine vs. urgent appointments and explain invoices.
• Oversee data entry, billing accuracy, and maintenance of medical records.

Skills

Veterinary reception

Medical front office

Animal hospital administration

Leadership experience

Communication skills

Multitasking

Team leadership

Front desk software

Tools

Practice management software

Job description

Melrose Animal Clinic in Melrose, MA is seeking an experienced Front Desk Manager to lead the client care team and oversee daily front office operations in a fast-paced veterinary setting. You will manage scheduling, coordinate with veterinarians and staff, and uphold outstanding client service.

The role requires leadership, strong communication, and multitasking abilities, with a focus on accurate data entry and efficient workflow. Competitive pay and benefits offered.