Customer Service Lead

Dewittvets; Arizona; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Health, dental, vision insurance

Generous paid time off

Job summary

Dewittvets in Pinetop-Lakeside, AZ, is seeking a Customer Service Lead to lead our CSR team. The ideal candidate will have veterinary hospital experience and prioritize exceptional service for clients and their pets.

This is a full-time position that offers a supportive work environment and opportunities for growth. Candidates should be organized, professional, and love working with people and pets alike.

Qualifications

• Previous experience working in a veterinary hospital is required.
• Leadership or supervisory experience is preferred.
• Must be dependable, organized, and solution-oriented.

Responsibilities

• Lead and mentor the customer service team.
• Deliver exceptional service to clients and pets.
• Manage appointments and client communications.
• Partner with doctors to ensure smooth hospital operations.

Skills

Veterinary hospital experience

Leadership or supervisory experience

Calm under pressure

Multi-tasking

Organizational skills

Solution-oriented

Positive attitude

Professionalism

Job description

## Customer Service LeadApplylocations: Pinetop-Lakeside, AZtime type: Full timeposted on: Posted Todayjob requisition id: JR108435**Do you thrive in a fast-paced veterinary hospital, love leading a team, and believe pets deserve amazing customer service?** If you're the kind of person who can juggle phones, clients, schedules, and a surprise puppy cuddle without breaking a sweat—we want to meet you! ## ** This is NOT an entry-level position.****Veterinary hospital experience is REQUIRED.** If you haven't worked in a veterinary practice before, this isn't the right fit—but we'd love to hear from you for future opportunities!### What You'll Do: Lead and mentor our incredible CSR team Deliver exceptional service to clients and their pets Manage appointments, phones, and client communications like a pro Navigate veterinary software and medical terminology with confidence Partner with doctors and technicians to keep the hospital running smoothly Help create a positive, supportive, drama-free workplace## We're Looking For Someone Who: Has **previous experience working in a veterinary hospital** (required) Has leadership or supervisory experience (preferred) Stays calm under pressure and can multitask with a smile Loves people just as much as pets Is dependable, organized, and solution-oriented Brings positivity, professionalism, and a great sense of humor## Why White Mountain Animal Hospital? Live and work in the beautiful White Mountains of Arizona Supportive team that truly cares about each other Opportunities for growth and continued learning Spend your days making a difference for pets and the people who love themIf you're ready to lead an amazing front office team and bring your veterinary CSR experience to a practice that values compassion, teamwork, and excellence, **we'd love to hear from you!**At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.