Vet Front Desk Lead Elevate Client Care & Team

Village Veterinary Clinic (Main); Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401k retirement plan

Life Insurance

Short-Term Disability

Employee Assistance Program (EAP)

Paid time off

Job summary

Mission Pet Health is seeking a Lead Customer Service Representative to guide the hospital's front desk operations. You will lead the CSR team, coach new staff, and escalate client issues while ensuring accurate scheduling and records.

Collaboration with technicians, veterinarians, and leadership will be essential to maintain a high level of client service. This role emphasizes professional communication, a strong patient‑focused culture, and the ability to manage high‑volume periods with

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service experience required.
• Prior lead, senior, or mentoring experience strongly preferred.

Responsibilities

• Lead by example and guide the CSR team to deliver excellent client experiences.
• Coach, onboard, and develop CSRs with real‑time feedback.
• Serve as first escalation point for client concerns and workflow issues.
• Coordinate cross‑department communication to maintain smooth operations.
• Support daily front desk coverage and accurate scheduling/records.
• Foster a calm, collaborative culture during high‑volume periods.

Skills

Customer service

Leadership/mentoring

Communication

Team collaboration

Education

High school diploma

Tools

Scheduling systems

POS platforms

Job description

Mission Pet Health is seeking a Lead Customer Service Representative to guide the hospital's front desk operations. You will lead the CSR team, coach new staff, and escalate client issues while ensuring accurate scheduling and records.

Collaboration with technicians, veterinarians, and leadership will be essential to maintain a high level of client service. This role emphasizes professional communication, a strong patient‑focused culture, and the ability to manage high‑volume periods with