Receptionist - Southwest Animal Hospital

Southwest Animal Hospital; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k retirement

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Teladoc access

Discounted pet care

Job summary

Southwest Animal Hospital in Jefferson City, MO, is seeking a receptionist who will be the first point of contact for clients and their pets. The role focuses on friendly greetings, accurate scheduling, and smooth check-ins while supporting the team with financial transactions and record-keeping.

You will help educate clients on preventive care and hospital services, maintaining a compassionate, empathetic demeanor and ensuring every interaction reflects our high standards of care.

Qualifications

• Provide excellent customer service and maintain positive client interactions.
• Strong communication to coordinate care and scheduling.
• Ability to stay organized and multitask in a fast-paced setting.
• Collaborative mindset with the team to support veterinary operations.
• Experience with veterinary software is preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, and reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calm, respectful presence for clients and their pets.

Skills

Customer service

Communication

Organization

Team player

Veterinary software experience

Tools

Veterinary software

Job description

Southwest Animal Hospital in Jefferson City, MO, is where you can truly do your best work alongside dedicated teammates committed to excellent patient care. As an AAHA-accredited hospital, we hold ourselves to the highest standards of veterinary excellence, ensuring that you have the protocols and support necessary to practice high-quality medicine. This commitment to quality is reflected in our outstanding 4.8-star Google rating, showing the community’s deep trust in our services. If you are looking for a place where your skills are valued and your professional growth is prioritized, this is your opportunity.Joining us means becoming part of a supportive network that invests directly in the success of its teammates. We believe in providing robust opportunities for professional advancement, ensuring you have the resources to achieve your career goals, whether that involves pursuing leadership opportunities or becoming a credentialed technician. You will benefit from strong organizational support structures designed to reduce workflow friction, allowing you to focus completely on patient care. This environment is built for you to succeed, supported by teammates who are just as committed to learning as you are.The quality of medicine practiced at Southwest Animal Hospital centers around our comprehensive small animal and urgent care services. As an AAHA-accredited facility, you are guaranteed to be working with equipment and protocols that meet rigorous standards. For complex cases, you will have the unique advantage of internal access to specialty consultations within our network, allowing you to provide comprehensive, nuanced treatment plans without delay. We empower our teammates to continually expand their medical knowledge and utilize the best diagnostic and therapeutic tools available to treat every patient with exceptional care.Jefferson City, Missouri, often called "Jeff City," offers a dynamic, yet accessible, lifestyle for veterinary professionals. As the capital city, it blends historical charm with modern amenities, providing excellent cultural experiences and outdoor activities centered around the Missouri River. You will find an affordable cost of living and a community that values its local businesses and professional services. This setting provides a perfect balance, allowing you to establish a rewarding career while enjoying a welcoming and manageable pace of life outside of the hospital.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends, evening shifts (10am - 8:15 pm) and holidays, are required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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