Veterinary Front Desk & Clinic Support Specialist

South Kendall; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

South Kendall Animal Hospital in Palmetto Bay, Florida, seeks a veterinary assistant/receptionist to be the primary contact for clients and their pets. This role blends front-desk precision with compassionate client care in a busy clinical setting.

You will support veterinarians, manage EMR/PIMS data, handle multi-line calls, schedule appointments, process payments, and assist during examinations and treatments with empathy, professionalism, and teamwork.

Qualifications

• Minimum 1 year of experience in a veterinary setting, in a receptionist or assistant role.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payments.
• Ability to handle and restrain animals safely and compassionately.
• Strong customer service, communication, and conflict resolution skills.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice software.
• Answer and manage a multi-line phone system, handling inquiries about scheduling, refills, vaccinations, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately and compassionately, including in emotionally sensitive situations.
• Maintain electronic medical records (EMR) and data entry in PIMS; keep reception area clean and organized.
• Assist veterinarians and technicians during examinations, treatments, and surgeries.
• Handle and restrain animals safely; prepare exam rooms and sterilize equipment.
• Coordinate with staff to relay client communications and maintain efficient patient flow.

Skills

Front desk operations

Customer service

Phone management

EMR/PIMS familiarity

Communication skills

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

South Kendall Animal Hospital in Palmetto Bay, Florida, seeks a veterinary assistant/receptionist to be the primary contact for clients and their pets. This role blends front-desk precision with compassionate client care in a busy clinical setting.

You will support veterinarians, manage EMR/PIMS data, handle multi-line calls, schedule appointments, process payments, and assist during examinations and treatments with empathy, professionalism, and teamwork.