Veterinary Receptionist/Assistant New Miami, FL

South Kendall; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

South Kendall Animal Hospital in Palmetto Bay, Florida, seeks a veterinary assistant/receptionist to be the primary contact for clients and their pets. This role blends front-desk precision with compassionate client care in a busy clinical setting.

You will support veterinarians, manage EMR/PIMS data, handle multi-line calls, schedule appointments, process payments, and assist during examinations and treatments with empathy, professionalism, and teamwork.

Qualifications

• Minimum 1 year of experience in a veterinary setting, in a receptionist or assistant role.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet preferred).
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payments.
• Ability to handle and restrain animals safely and compassionately.
• Strong customer service, communication, and conflict resolution skills.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice software.
• Answer and manage a multi-line phone system, handling inquiries about scheduling, refills, vaccinations, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately and compassionately, including in emotionally sensitive situations.
• Maintain electronic medical records (EMR) and data entry in PIMS; keep reception area clean and organized.
• Assist veterinarians and technicians during examinations, treatments, and surgeries.
• Handle and restrain animals safely; prepare exam rooms and sterilize equipment.
• Coordinate with staff to relay client communications and maintain efficient patient flow.

Skills

Front desk operations

Customer service

Phone management

EMR/PIMS familiarity

Communication skills

Team coordination

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

South Kendall Animal Hospital is seeking a skilled and compassionate veterinary assistant/ receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Schedule: Monday- Friday 8AM-6PM, Every other Saturday 8AM-4pm

Responsibilities

Front Desk & Client Care

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Clinical Support

• Assist veterinarians and vet technicians during examinations, treatments, and surgeries
• Handle and restrain animals safely and compassionately, including those that are fearful or reactive
• Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
• Perform basic laboratory tests, such as collecting blood, urine, and stool samples
• Administer medications and vaccinations under the supervision of a veterinarian
• Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition
• Clean and maintain the clinic, including exam rooms, treatment areas, and kennels, and ensure supplies are stocked
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

Qualifications

• Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Ability to move between front-desk and clinical duties throughout the shift as patient flow require

About South Kendall Animal Hospital

South Kendall Animal Hospital is dedicated to your pets’ health and wellbeing. Widely recognized as a compassionate, skilled, and cost-conscious hospital, our medical team provides pets and pet owners with only the finest veterinary care available in Palmetto Bay, Florida, and serves pets and their families throughout Pinecrest, Cutler Bay, South Miami, and Kendall.