Veterinary Front Desk & Client Services Specialist

Western Veterinary Partners; Vista (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401(k) with company match

Paid time off

Job summary

Melrose Veterinary Hospital, part of Western Veterinary Partners, seeks a friendly Veterinary Receptionist to greet clients and manage daily front-desk operations in Vista, CA. You will handle appointments, patient flow, and in-person interactions while processing payments and providing service information.

The role requires 1+ years in veterinary customer service, proficiency with a multi-line phone system, and strong communication skills.

Qualifications

• 1+ years of experience in veterinary customer service or reception
• Experience with veterinary front-desk duties and customer service preferred
• Excellent verbal and written communication skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Proactive, friendly, detail-oriented, and team-oriented

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phone system and in-person client interactions
• Process transactions and maintain financial records
• Provide essential information about services and support clients as needed

Skills

Vet customer service

Front desk

Multi-line phones

Appointment scheduling

Payment processing

Team collaboration

Clear communication

Tools

Shepherd Veterinary PM

Job description

Melrose Veterinary Hospital, part of Western Veterinary Partners, seeks a friendly Veterinary Receptionist to greet clients and manage daily front-desk operations in Vista, CA. You will handle appointments, patient flow, and in-person interactions while processing payments and providing service information.

The role requires 1+ years in veterinary customer service, proficiency with a multi-line phone system, and strong communication skills.