Veterinary Front Desk & Client Care Specialist

Western-Veterinary-Partners-1; Vista (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401(k) with company match

Paid time off

Job summary

Melrose Veterinary Hospital in Vista, California seeks an outgoing Veterinary Receptionist to welcome clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process payments, and provide information about services in a friendly, team-oriented environment.

The role offers a full-time schedule, with a flexible 5/8 or 4/10 arrangement, earning $23–$27 per hour. Benefits include health insurance, life/disability, EAP, 401(k) with company match, and PTO.

Qualifications

• 1+ years of experience in veterinary customer service or reception.
• Experience with Shepherd veterinary practice management software preferred.
• Excellent verbal and written communication skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain records.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and provide essential information about services.

Skills

Customer service

Front desk experience

Communication skills

Appointment scheduling

Payment processing

Team collaboration

Calm under pressure

Tools

Shepherd

Job description

Melrose Veterinary Hospital in Vista, California seeks an outgoing Veterinary Receptionist to welcome clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process payments, and provide information about services in a friendly, team-oriented environment.

The role offers a full-time schedule, with a flexible 5/8 or 4/10 arrangement, earning $23–$27 per hour. Benefits include health insurance, life/disability, EAP, 401(k) with company match, and PTO.