Veterinary Front Desk & Client Experience Champion

Western Veterinary Partners; Champlin (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Elm Creek Animal Hospital in Champlin, MN, is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle phone inquiries, assist with in-person visits, and process payments while delivering compassionate, professional service in a fast-paced setting.

The role requires strong organization, excellent communication, and a team-oriented attitude.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with multi-line phone systems and client interactions.

Responsibilities

• Greet clients and act as the welcoming face of the hospital.
• Manage appointments and daily patient flow, coordinating calendars.
• Handle multi-line phones and in-person interactions with clients.
• Process transactions and provide information about services.

Skills

Multi-line phone handling

Front-desk experience

Verbal and written communication

Compassionate client service

Organizational skills

Appointment scheduling

Cash handling and payments

Tools

ImproMed

Job description

Elm Creek Animal Hospital in Champlin, MN, is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle phone inquiries, assist with in-person visits, and process payments while delivering compassionate, professional service in a fast-paced setting.

The role requires strong organization, excellent communication, and a team-oriented attitude.