Veterinary Client Care & Scheduling Specialist

AmeriVet Veterinary Partners; Minneapolis (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bonuses

401(k) matching

Student loan assistance

Health, dental, vision

Paid time off

Mental health benefits

Job summary

AmeriVet Veterinary Partners in Minneapolis seeks a compassionate front desk receptionist/appointments coordinator. You will answer calls and emails, schedule appointments, send reminders, and re-engage clients to ensure timely care for their pets.

You will greet clients, collect medical information, assist the medical team, process payments, and maintain a tidy reception area. The role offers growth and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service and schedule appointments based on client needs and veterinarian availability.
• Use reminders, confirmations, and follow-up messages to keep clients informed about their pets' care.
• Greet clients, gather medical information, triage inquiries, and direct complex questions to the medical team.
• Process billing, payments, financing options, and insurance claims; maintain accurate records.
• Provide post-visit instructions and keep reception area clean and organized; promote online booking and pet products.
• Inform clients about services, preventive care options, and current promotions or campaigns.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Tech-savvy

Education

High school diploma or equivalent

Tools

Scheduling software

Practice management system

Online payments / POS systems

Job description

AmeriVet Veterinary Partners in Minneapolis seeks a compassionate front desk receptionist/appointments coordinator. You will answer calls and emails, schedule appointments, send reminders, and re-engage clients to ensure timely care for their pets.

You will greet clients, collect medical information, assist the medical team, process payments, and maintain a tidy reception area. The role offers growth and a comprehensive benefits package.