Veterinary Front Desk & Client Care Specialist

Amerivet; Toledo (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision insurance

Paid time off

Student loan assistance

Job summary

AmeriVet is seeking a Veterinary Receptionist at Alexis Road Animal Hospital in Toledo, OH. As the first point of contact, you’ll manage appointments, answer inquiries, and ensure smooth communication between clients and our medical team.

You’ll also handle records, billing, and a welcoming reception area. The role emphasizes compassionate client service, multitasking in a fast-paced environment, and using practice software to keep client information accurate and up-to-date.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Send appointment reminders, confirmations, and follow-up messages.
• Greet clients warmly and ensure a positive experience during visits.
• Gather medical information via active listening and triage inquiries.
• Update client and patient records in the practice management system.
• Process billing transactions, including credit card payments and insurance claims.
• Provide clients with post-visit instructions and follow-up care.
• Help maintain a clean, organized reception area and assist with daily operations.

Skills

Strong communication

Organizational skills

Customer service

Tech proficient

Education

High school diploma

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet is seeking a Veterinary Receptionist at Alexis Road Animal Hospital in Toledo, OH. As the first point of contact, you’ll manage appointments, answer inquiries, and ensure smooth communication between clients and our medical team.

You’ll also handle records, billing, and a welcoming reception area. The role emphasizes compassionate client service, multitasking in a fast-paced environment, and using practice software to keep client information accurate and up-to-date.