Veterinary Front Desk & Client Care Specialist

Highlands Ranch Animal Hospital; San Diego (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Company parties

Flexible schedule

Training & development

401(k)

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Fun Working Environment

Interact with Pets

Job summary

Highlands Ranch Animal Hospital is seeking a friendly and motivated full-time veterinary receptionist in Carmel Valley. The ideal candidate has at least 2 years of professional veterinary experience, strong customer service, and comfort with a paperless system.

Wage will be based on experience, with opportunities to grow within a supportive team. We are a small animal practice with regular hours, focusing on compassionate client service and efficient front-desk operations.

Qualifications

• Minimum of 2 years of professional veterinary experience required.
• Paperless practice; Cornerstone ideal but not required.

Responsibilities

• Greet clients in a friendly and professional manner.
• Computer skills including Excel, Word, typing 30 wpm, email; input details accurately.
• Answer client inquiries about basic animal care and routine procedures.
• Educate clients on OTC products, nutraceuticals, heartworm and parasite preventatives to promote sales.
• Check in and check out patients.
• Record and attach medical records entries accurately.
• Ensure records are up to date with patient and client information.
• Prepare health and immunization certificates.
• Discuss euthanasia services when appropriate.
• Handle client/patient transfers and obtain records from other hospitals.
• Process payments (online, credit card, cash, check).
• Relate telephone, fax, and email messages promptly.
• Enter/update client and patient information in practice software; attach pet photos to chart.
• Convert phone shoppers into clients through effective communication.
• Schedule/coordinate ultrasound appointments.
• Keep exam rooms clean and orderly between appointments.
• Call surgery reminders with pre-operative instructions and print estimates.
• Remind new clients of next-day appointments.
• Call clients who are 10 minutes late.
• Perform end-of-day/month/year tasks as needed.
• Maintain positive, cooperative relationships with staff.

Skills

Customer service

Communication

Typing 30 wpm

Microsoft Excel

Microsoft Word

Data entry

Phone etiquette

Tools

Cornerstone

Job description

Highlands Ranch Animal Hospital is seeking a friendly and motivated full-time veterinary receptionist in Carmel Valley. The ideal candidate has at least 2 years of professional veterinary experience, strong customer service, and comfort with a paperless system.

Wage will be based on experience, with opportunities to grow within a supportive team. We are a small animal practice with regular hours, focusing on compassionate client service and efficient front-desk operations.