Veterinary Receptionist Full Time

Highlands Ranch Animal Hospital; San Diego (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Company parties

Flexible schedule

Training & development

401(k)

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Fun Working Environment

Interact with Pets

Job summary

Highlands Ranch Animal Hospital is seeking a friendly and motivated full-time veterinary receptionist in Carmel Valley. The ideal candidate has at least 2 years of professional veterinary experience, strong customer service, and comfort with a paperless system.

Wage will be based on experience, with opportunities to grow within a supportive team. We are a small animal practice with regular hours, focusing on compassionate client service and efficient front-desk operations.

Qualifications

• Minimum of 2 years of professional veterinary experience required.
• Paperless practice; Cornerstone ideal but not required.

Responsibilities

• Greet clients in a friendly and professional manner.
• Computer skills including Excel, Word, typing 30 wpm, email; input details accurately.
• Answer client inquiries about basic animal care and routine procedures.
• Educate clients on OTC products, nutraceuticals, heartworm and parasite preventatives to promote sales.
• Check in and check out patients.
• Record and attach medical records entries accurately.
• Ensure records are up to date with patient and client information.
• Prepare health and immunization certificates.
• Discuss euthanasia services when appropriate.
• Handle client/patient transfers and obtain records from other hospitals.
• Process payments (online, credit card, cash, check).
• Relate telephone, fax, and email messages promptly.
• Enter/update client and patient information in practice software; attach pet photos to chart.
• Convert phone shoppers into clients through effective communication.
• Schedule/coordinate ultrasound appointments.
• Keep exam rooms clean and orderly between appointments.
• Call surgery reminders with pre-operative instructions and print estimates.
• Remind new clients of next-day appointments.
• Call clients who are 10 minutes late.
• Perform end-of-day/month/year tasks as needed.
• Maintain positive, cooperative relationships with staff.

Skills

Customer service

Communication

Typing 30 wpm

Microsoft Excel

Microsoft Word

Data entry

Phone etiquette

Tools

Cornerstone

Job description

Benefits

• Free uniforms
• Paid time off
• Company parties
• Flexible schedule
• Training & development
• 401(k)
• Employee discounts

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• Fun Working Environment
• Interact with Pets

Job Summary

Highlands Ranch Animal Hospital is a Veterinary practice, located in beautiful Carmel Valley. We are searching for a qualified candidate to fill a Full-time veterinary receptionist. This position requires an outgoing, enthusiastic, motivated, compassionate, and dependable person with a positive attitude and excellent customer service skills. We are a small animal exclusive practice that is growing fast. Come work in a healthy and happy work environment with room to grow, at every level. A minimum of 2 years of professional Veterinary experience required. If you possess these qualities and are looking for a long-term commitment, we look forward to meeting you. We are a paperless practice, therefore a working knowledge of Cornerstone is ideal, but not required. Wage based on experience. Visit us at our website at www.highlandsranchanimalhospital.com to see what we are all about!

Our clinic hours are Monday - Friday 7:30 am to 6:00 pm. We are closed on the weekends and observed Holidays.

Job Duties

• Greet clients in a friendly and professional manner.
• Computer skills which include excel, word, type 30 words per min, email and shows accuracy in inputting details.
• Answer client inquiries about basic animal care questions and routine procedures
• Educate clients on OTC products, nutraceuticals, heartworm and parasite preventatives to promote sales.
• Checking in and checking out patients
• Record and attach medical records entries accurately.
• Ensures that records are up to date and accurate with patient and client information.
• Prepare health certificates, immunization certificates.
• Able to go over euthanasia services
• Handle client/patient transfers and obtain records from other hospitals.
• Accurately handle payment transactions (online, cc, cash/check)
• Receives and relays telephone, fax and email messages accurately and promptly.
• Enter and update client and patient information into practice computer software, including taking pictures of pets and attaching to chart.
• Able to turn future clients (phone shoppers) into clients through effective and pleasant communication.
• Schedules and communicates with ultrasound appointments.
• Assist in keeping exam rooms clean and orderly in between appointments.
• Calls surgery reminders with pre operative instruction for next day surgeries and print estimates.
• Calls to remind new clients for next day appointments.
• Calls clients who are 10 minutes late.
• Accurately performs end of day, end of month (printed), and end of year (printed).
• Maintains positive, cooperative and respectful relationships with other employees.