Veterinary Front Desk & Client Care Specialist

Animal Clinic of La Porte; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Animal Medical & Surgical Hospital of Frisco seeks a friendly Client Service Representative to be the welcoming face of our hospital in Frisco, TX. You will manage front desk operations, schedule appointments, answer phones, handle billing, and maintain accurate records for patients and clients.

The role emphasizes exceptional client service, teamwork with veterinarians and technicians, and the ability to multitask in a fast-paced environment.

Qualifications

• Welcoming clients and their pets; front desk responsibilities.
• Scheduling appointments and managing the front desk tasks.
• Answering phones and assisting with client questions.
• Processing payments, collections and billing.
• Maintaining accurate patient and client records.
• Communicating with clients and the veterinary team.
• Supporting veterinarians, technicians and hospital leadership.
• Providing exceptional client service throughout visits.

Responsibilities

• Welcome clients and their pets; manage the front desk and scheduling.
• Answer phones, assist with client questions, and handle billing-related inquiries.
• Maintain accurate client/patient records and coordinate with the veterinary team.

Skills

Excellent communication

Customer service

Organized

Detail-oriented

Multitasking

Computers and systems

Veterinary experience preferred

Bilingual

Administrative experience

Tools

AVImark

Job description

Animal Medical & Surgical Hospital of Frisco seeks a friendly Client Service Representative to be the welcoming face of our hospital in Frisco, TX. You will manage front desk operations, schedule appointments, answer phones, handle billing, and maintain accurate records for patients and clients.

The role emphasizes exceptional client service, teamwork with veterinarians and technicians, and the ability to multitask in a fast-paced environment.