Part-Time Veterinary Front Desk Specialist

Mission Pet Health; Waterloo (IA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Den Herder Veterinary Hospital in Waterloo, IA, is seeking a friendly receptionist who can manage a multi-line phone system, greet clients with a calm, caring demeanor, and help ensure compassionate care reflects our high standards. You will coordinate appointments, maintain medical records, handle payments, and support pet wellness education so every client and pet receives exceptional service.

A supportive, mentorship-focused team and opportunities to grow surgical or diagnostic knowledge

Qualifications

• Experience in customer service roles.
• Strong communication and empathy.
• Ability to multitask in a fast-paced environment.
• Experience with veterinary software preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure pets receive the best care.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Customer service

Communication

Organizational skills

Teamwork

Schedule flexibility

Veterinary software experience

Tools

Veterinary software

Job description

Den Herder Veterinary Hospital in Waterloo, IA, is seeking a friendly receptionist who can manage a multi-line phone system, greet clients with a calm, caring demeanor, and help ensure compassionate care reflects our high standards. You will coordinate appointments, maintain medical records, handle payments, and support pet wellness education so every client and pet receives exceptional service.

A supportive, mentorship-focused team and opportunities to grow surgical or diagnostic knowledge