Veterinary ER Operations Lead: Patient Care & Team Growth

Veterinary Emergency Group (VEG); Gaithersburg (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401K match

Travel stipend for ER CE

Job summary

Veterinary Emergency Group (VEG) seeks an Operations Lead to drive a best-in-class customer experience in our veterinary emergency setting. You will oversee triage, front desk operations, and day-to-day hospital maintenance to ensure seamless service for pets and their families.

You will manage staff, inventory, and vendor relations while upholding OSHA standards. This role emphasizes leadership, teamwork, and a people-centric approach in a fast-paced environment.

Qualifications

• 1-2+ years of supervisory experience.
• Prior experience with animals in a veterinary environment a major plus.
• Knowledge of Infinity/ImproMed is a plus.

Responsibilities

• Drive VEG's customer-focused experience and triage, including participating in rounds and actively working with your team to ensure the experience we're known for happens with each customer
• General hospital maintenance: keeping the reception desk tidy and refreshment center fully stocked, cleaning, laundry, stocking, and inventory
• General customer assistance and support, including handling phone inquiries and call transfers, ensuring customers and their pets are greeted promptly upon arrival, and managing wait times
• Ensure that customer/patient information is entered accurately in company software and payments are processed correctly
• Facilitate cash drawer reconciliation and oversee EOD processes
• Confirm the front desk is covered and maintained at all times
• Train and monitor new hires in daily front desk processes and operations
• Oversee inventory counts and audits, as well as inventory controls, such as reorder points, expiration dates, and product turnover
• Maintain spend within budget set by the hospital manager
• Develop and maintain contacts for vendors, service reps, and drug reps, and maintain log of all invoices
• Drive upkeep and organization of stock areas, ensuring they meet OSHA guidelines
• Spearhead communication regarding inventory with the team and training on inventory management

Skills

Supervisory experience

Customer service focus

Inventory management

Education

High school diploma or equivalent

Tools

Infinity/ImproMed

Job description

Veterinary Emergency Group (VEG) seeks an Operations Lead to drive a best-in-class customer experience in our veterinary emergency setting. You will oversee triage, front desk operations, and day-to-day hospital maintenance to ensure seamless service for pets and their families.

You will manage staff, inventory, and vendor relations while upholding OSHA standards. This role emphasizes leadership, teamwork, and a people-centric approach in a fast-paced environment.