Veterinary ER Experience Champion

VEG ER for Pets; Willow Grove (PA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits from day one

401K match

Travel stipend for ER CE

Student loan repayment

Parental leave

Job summary

VEG is expanding its veterinary emergency team and seeks a Customer Experience Coordinator. You will shape the customer journey before, during, and after visits, engaging warmly with clients, coordinating communications, and supporting compassionate care in a fast-paced ER environment.

You will grow professionally with learning programs, travel stipends, and a supportive VEG culture that prizes mentorship and patient- and client-centered care.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communicator with ability to interact positively with diverse people.
• Able to multitask and thrive in high-stakes environments.

Responsibilities

• Greet customers warmly in person, by phone, or online with urgency.
• Oversee all customer communications and route urgent medical calls quickly.
• Deliver personalized, memorable experiences and say yes to needs.
• Listen with empathy, resolve concerns, and anticipate issues.
• Keep nursing team and doctors updated for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately and protect sensitive information.
• Follow up after visits to check pet care and strengthen relationships.
• Capture special moments and build lasting connections between customers, pets, and hospital.

Skills

Customer service

Communication

multitasking

Emotional intelligence

Attention to detail

Tools

Practice management software

Computer programs

Job description

VEG is expanding its veterinary emergency team and seeks a Customer Experience Coordinator. You will shape the customer journey before, during, and after visits, engaging warmly with clients, coordinating communications, and supporting compassionate care in a fast-paced ER environment.

You will grow professionally with learning programs, travel stipends, and a supportive VEG culture that prizes mentorship and patient- and client-centered care.