Veterinary ER Experience Architect

VEG ER for Pets; Oak Brook (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel stipend

Flexible schedule

Referral program

VEG swag

Food in fridge

Job summary

VEG ER for Pets in Oak Brook, IL is seeking a Customer Experience Coordinator to shape the client journey in our veterinary emergency setting. You’ll engage with families, coordinate communications, and help ensure every visit delivers compassionate, timely care for pets and their people.

In this fast-paced, people-centric role you’ll work with nurses and doctors, suggest financial options, manage payments, and follow up after visits to strengthen relationships.

Qualifications

• 2+ years of experience in a customer service role.
• Proficiency with practice management software and computer systems.
• Highly organized with strong attention to detail.
• Excellent communication skills with diverse customers.
• Ability to multitask and thrive in dynamic environments.
• High emotional intelligence and empathy in interactions.
• Willingness to work in a noisy environment with strong odors.
• Flexible availability to work nights, weekends, and holidays as needed.

Responsibilities

• Greet customers warmly in person, by phone, or online.
• Record and route calls, emails, texts, ensuring urgent medical inquiries reach a doctor quickly.
• Deliver personalized, memorable experiences by saying yes to needs.
• Listen with empathy and resolve concerns promptly.
• Keep nurses and doctors updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately and protect sensitive information.
• Follow up after visits to check on pet care.
• Capture special moments and build lasting relationships with clients.

Skills

Customer service

Computer skills

Organization

Communication

Multitasking

Emotional intelligence

Adaptability

Problem-solving

Tools

Practice management software

Job description

VEG ER for Pets in Oak Brook, IL is seeking a Customer Experience Coordinator to shape the client journey in our veterinary emergency setting. You’ll engage with families, coordinate communications, and help ensure every visit delivers compassionate, timely care for pets and their people.

In this fast-paced, people-centric role you’ll work with nurses and doctors, suggest financial options, manage payments, and follow up after visits to strengthen relationships.